Desktop Support Technician - Louisville at TEKsystems

Description:

TEKsystems is looking to add a desktop support technician to the Field Services team in Louisville. Role will be responsible for providing 60% deskside support and 40% ticket callback (IE- hardware orders and closing out previous tickets that didn't have the proper parts to fix, etc). Expect to have 5-10 tickets per day through the Heat (soon to be ServiceNow) ticketing system. You will be joining a team of 8 other technicians.

This position will provide desktop support to various agencies located within eight counties in and around the Louisville area. The main focus will be within Jefferson County. Travel is required and a company vehicle is available. Along with desktop duties such as working on desktops, laptops, tablets, software, copiers, printers and phones (VoIP/mobile/analog), the candidate may be required to assist with servers, routers and network switches if needed.

Candidates will need the following:

 Excellent customer service and communication skills

 Computer equipment configuration, setup, and installation

 Experience in ticketing software (preferably ServiceNow)

 Ability to work under pressure

 Hardware and software experience

Skills:

Windows, Outlook, O365, Active Directory, Desktop Support, Help Desk, Troubleshoot, Technical Support, Hardware, Imaging, Troubleshooting, Customer Service Skills, Printers, Deployment, Software Support, Hardware/Software, Hardware Testing, Service Desk, Server Support, Application Support

Additional Skills & Qualifications:

Customer service attitude, excellent communication, team player, and someone that is willing to ask for help and work with teammates when needed. Also, it's important to be on time and not have absenteeism issues.

Candidates with IT schooling and/or certifications will be considered as long as interpersonal skills are strong.

Experience Level:

Intermediate Level

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.