Desktop Support Technician (Mid) - LCG, Inc.

This job opportunity is part of an RFP process; candidates are invited to submit their resumes detailing relevant experience. 

Location: Bethesda, MD (Hybrid) 

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success. 

Job Title: Desktop Support Technician II  

Job Summary: LCG is seeking a Desktop Support Technician II is responsible for installing, troubleshooting, and repairing computer systems, hardware, and peripherals for internal users to ensure the correct operation of personal computers. The technician maintains an inventory of parts and logs all service and repair activities. The position also involves setting up systems for new hires, working under moderate supervision, and typically requiring 1-3 years of related experience. This role supports the mission-critical goals of NIH ICs by ensuring seamless IT service and desktop support for cloud resources, operations, and performance enhancement. 

Key Responsibilities 

• Install, troubleshoot, and repair computer hardware and peripherals. 

• Resolve internal user problems and ensure correct operation of personal computers and other hardware. 

• Maintain parts inventory and document all service/repair activities. 

• Perform system setups for new hires, including hardware and software installation. 

• Provide technical support related to hardware, software, and peripheral devices. 

• Collaborate with project managers and support compliance with cloud resource integration within the NIH ICs framework. 

• Assist in implementing effective solutions to address risks, issues, and system performance improvements. 

• Support after-hours services as required, including responding to alerts and incidents related to IT security, hardware, or software malfunctions. 

• Coordinate with external vendors or cloud providers as needed to maintain systems and ensure smooth operations. 

• Log all activities using ServiceNow or similar tracking systems. 

Qualifications 

• Education: Associate’s degree in IT-related fields or equivalent experience. 

• Experience: 1-3 years of experience in desktop support, IT troubleshooting, or related fields. 

• Technical Skills: 

• Proficient in troubleshooting Windows and Mac operating systems. 

• Experience with common ticketing systems such as ServiceNow or equivalent. 

• Familiarity with cloud service environments and IT security protocols. 

• Hands-on experience with setting up and maintaining computer hardware, software, and peripherals. 

• Experience with cloud resource management and support a plus. 

• Certifications: Certifications such as CompTIA A+, ITIL Foundations, or related certifications preferred. 

• Communication: Strong written and verbal communication skills. 

• Compensation and Benefits 

The projected compensation range for this position is $59,675 to $75,350 per year benchmarked in the Washington, D.C. metropolitan area. The target salary is $65,900. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.  

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.  

Devoted to Fair and Inclusive Practices  

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.  

Securing Your Data  

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.  

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.