Desktop Support Technician at TEKsystems

Description:

Our client is an independent insurance adjusting firm headquartered in Mobile, Alabama. The goal is to provide a better way to handle catastrophe claims. They work to provide a better service for carriers, adjusters, and policyholders alike. Provides capital, human resources, and a 24 hour assistance through customer service representatives, claims processors and administrative support staff. When disaster strikes, They partner with major insurance carriers to serve their communities.

Why this position is open:

Our client partners with multiple major insurance carriers, in response to the most recent storms they have onboarded an additional 1000 resources to support the incoming insurance claims and ensure they are able to respond quickly to get people back on their feet after the storms. With this surge of adjuster and call center resources they need to ensure they can provide support across a multi-building campus in Mobile, AL. In order to best support their customers Pilot has onsite Desktop Support to ensure the team members have everything they need to support their end clients. This resource will be working alongside one other resource in an overlapping shift (one shift - 7:00am-4:00pm, second shift - 10::00am - 7:00pm) to support these resources through the rest of the hurricane season and the surge of claims.

What you will do:

As a Desktop Tech you will work onsite in Mobile, AL and report directly to the Desktop Manager.

Your primary responsibility will be to support the call center with any desktop needs. You will be responsible for moving and setting up PC equipment based on the needs of the customer. This will include moving equipment like desktops and monitors, cable management when setting up equipment, potentially some light imaging depending on the need of the machines.

Additionally, this site has training rooms dedicated to training new customer service employees or upskilling the current team. You will be responsible for setting up training rooms with the requested equipment, and then resetting those rooms after use based on what the customer requests.

Skills:

Desktop, Windows 10, Support, Troubleshooting, Hardware, Windows, Customer service, Technical support, Printers

Top Skills Details:

Desktop,Windows 10,Support,Troubleshooting,Hardware,Windows,Customer service,Technical support,Printers

Additional Skills & Qualifications:

They need to have the ability to work with end users. This is a corporate support position so they will be interacting with executive resources, and customer service reps. Need to have strong communication and customer service skills. These resources need to also be able to work independently if they will be working in the work station area.

Qualifications

• Must have excellent written and verbal communication skills

• Associates Degree or higher preferred

• Related experience

• Experience using Windows 10, and the Microsoft Office Suite

• Must have a strong understanding of technologies, practices, and trends

• Strong ability to manage multiple projects and priorities

• Writing, editing, and documentation skills

• Ability to work as a team or on individual projects

• Must be highly disciplined, self-starter, and leader with the ability to execute on assignments independently, and effectively

• Must have good organization, presentation and exceptional time management skills

• Must have excellent customer service skills and be able to interact with individuals from all levels of the organization

Experience Level:

Entry Levelour

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.