Desktop Support Technician - Accord Technologies Inc.

Role- Desktop Support Technician

Location- Irvine, CA / Palo Alto, CA

Duration- Long Term

JOB DESCRIPTION

Responsibilities: -

• Experience with Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools
• Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
• Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
• Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
• Ability to coordinate and communicate at all levels within the organization
• Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs
• Tech Savvy - Ability and passion for learning new technology and tools
• Passion for Customer Support
• A drive to help end-users get what they need to do their jobs the best they can.
• -A sense of satisfaction from assisting the end-users in getting what they need on time

Prioritization Skills

-The ability to analyze support requests and prioritize them based on impact

- Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication

- Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms