Desktop Support Technician at TEKsystems

Job Title: Desktop Support Technician

Duration: 1 Year (possibility to extend/convert with good performance after the initial contract)

Worksite Address: Portland, OR (must have a reliable car to sit in multiple plant locations around the Portland area)

Workplace Type: On-site

Description: Provide technical software, hardware, and basic network problem resolution to end users by performing appropriate diagnostics and guiding users through step-by-step solutions on both a hands-on and call-back basis.

Essential Functions:

• Diagnose and resolve problems with PCs, local printers, end-user connectivity, software and configuration, email, and other hardware and network issues.
• Ensure timely resolution/referral of user problems by understanding the impact to the user and assigning an appropriate priority and resolution goal.
• Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.
• Perform Active Directory user account changes and maintain the Active Directory Computer environment.
• Propose and implement hardware and software upgrades to optimize systems performance while remaining within budget.
• Help install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices with the network team.
• Manage and update an accurate IT equipment inventory.
• Maintain a spare parts inventory for IT software, hardware, and network printers.
• Create Purchase Requisitions and handle equipment receipt as needed.
• Track software license compliance and perform annual audits to confirm licensing compliance.
• Manage signoffs and software change requests in accordance with IT procedures and Sarbanes-Oxley requirements.
• Maintain a clean and organized environment.
• Assist the Network Administrator as needed.
• Track and maintain server backups and tape rotation, working with the Server Administrator.
• Perform related work as required.

Top Skills:

• Hardware
• Active Directory
• Imaging
• Windows 10

Additional Skills & Qualifications:

• Ability to work effectively in a safety-minded industrial manufacturing environment.
• Ensure the security of all company systems and data.
• Understand business priorities, continuously reconsider the changing list of issues according to those priorities, and communicate that list to management.
• Transition swiftly between complex priorities in a fast-paced environment.
• Deliver effective technical customer support in person and over the phone.
• Support and train end-users in a wide range of software applications as needed.
• Read, understand, and apply complex technical information.
• Master new computer technology and its local applicability.
• Maintain cooperative working relationships with internal and external customers, vendors, and the team.
• Demonstrate sensitivity to, and respect for, a diverse population.

Additional Information:

• This contract is for 12 months. As long as they are working hard, they will stay on or convert.
• Drug test required.
• Client is one of two Fortune 500 companies in Portland. Opportunity to move into Network, Server, or even apps teams.
• Onsite role working in a manufacturing environment. They will be assigned a plant location and that is where they will sit.
• Must have a car to travel between approximately 5 plant locations and will be reimbursed for miles.

Why is Position Open?

• Growing rapidly, need extra headcount to keep up with the support and demands of the company.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.