Desktop Support Technician at TEKsystems

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Skills/Experience:

This role requires a strong working knowledge of the following:

Microsoft Windows Operating Systems including M365 Support

Strong Customer Service techniques in an IT environment

ITIL framework

IT Service Management Software (i.e., ServiceNow)

Proficient in IT procurement processes and procedures

Strong Incident skills and troubleshooting techniques

Exceptional work ethic and time management skills

Ability to work well independently and/or as part of a team

Strong communication skills and a commitment to customer service at the executive level

Ability to travel 10% of the time, and on short notice

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

o  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Accrued Sick time

Skills:

Windows 10, Active directory, M365, logitech, Hardware, Troubleshooting, Windows, Technical support, Office 365, Customer service

Top Skills Details:

Windows 10,Active directory,M365,logitech,Hardware

Additional Skills & Qualifications:

An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree.

1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.