Desktop Support Technician -Torrance, CA - Resource Logistics, Inc.

Title :Desktop Support Technician

Location : Torrance, CA (onsite)

Rate :$21/hour (No Benefits)

Responsibilities:

Provide high level of customer service

Provide phone and deskside support to end users across the site

Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary

Take ownership of issue\request through resolution or escalation

Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action

Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation

Additional Responsibilities:

Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool

Ensure that work is carried out within agreed Service Levels. (SLA's)

Client on-boarding, transfers, and off-boarding efforts

Maintain high level of accuracy of AClientB

Availability during weekend and after hours as per rotational roster

Finish Projects (asset refresh etc) in a timely manner

Work on IMACDs and off hours move requests

Work with the team lead to make the team lead successful and be a great team player

Help users facing issues with Mobile Devices

Show urgency in helping C suite users and provide exceptional service

Qualifications:

A+ certification and CCNA required

2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products

Strong interpersonal skills and thoughtful and effective communicator

Excellent analytical and problem-solving skills

Excellent time management and organization skills

Strong written and oral communication skills

Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary

Working knowledge/experience with PC Imaging Tools.

• Working knowledge/experience with diagnosis and remote control tools.
• Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.