Desktop Support Technician - Tekfortune Inc.
Torrance, CA
About the Job
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Title :Desktop Support Technician
Location : Torrance, CA (onsite)
Responsibilities:
Additional Responsibilities:
Qualifications:
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Title :Desktop Support Technician
Location : Torrance, CA (onsite)
Responsibilities:
- Provide high level of customer service
- Provide phone and deskside support to end users across the site
- Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
- Take ownership of issue\request through resolution or escalation
- Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
- Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
Additional Responsibilities:
- Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
- Ensure that work is carried out within agreed Service Levels. (SLA's)
- Client on-boarding, transfers, and off-boarding efforts
- Maintain high level of accuracy of AMDB
- Availability during weekend and after hours as per rotational roster
- Finish Projects (asset refresh etc) in a timely manner
- Work on IMACDs and off hours move requests
- Work with the team lead to make the team lead successful and be a great team player
- Help users facing issues with Mobile Devices
- Show urgency in helping C suite users and provide exceptional service
Qualifications:
- A+ certification and CCNA required
- 2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products
- Strong interpersonal skills and thoughtful and effective communicator
- Excellent analytical and problem-solving skills
- Excellent time management and organization skills
- Strong written and oral communication skills
- Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary
- Working knowledge/experience with PC Imaging Tools.
- Working knowledge/experience with diagnosis and remote control tools.
- Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Source : Tekfortune Inc.
