Desktop Support Technician - cyberThink, Inc
Trenton, NJ 08625
About the Job
Job Description:
As a Desktop Support Technician, you will provide in-house support by responding in person to helpdesk tickets. Your responsibilities will include collaborating with vendor support contacts to resolve technical problems related to desktop computing equipment and software. You will ensure that desktop computers interconnect seamlessly with diverse systems, including validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems. You will also build and configure new user workstation equipment, including PCs, desktop images, phones, peripherals, software, and user accounts. Troubleshooting basic network, software, and printing problems will be part of your daily tasks.
Key Responsibilities:
Required Skills, Experiences, Education, and Competencies:
The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
As a Desktop Support Technician, you will provide in-house support by responding in person to helpdesk tickets. Your responsibilities will include collaborating with vendor support contacts to resolve technical problems related to desktop computing equipment and software. You will ensure that desktop computers interconnect seamlessly with diverse systems, including validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems. You will also build and configure new user workstation equipment, including PCs, desktop images, phones, peripherals, software, and user accounts. Troubleshooting basic network, software, and printing problems will be part of your daily tasks.
Key Responsibilities:
- Respond to help desk tickets in a timely manner and provide on-site technical support for computers, tablets, and peripherals
- Work with vendor support contacts to resolve technical problems with desktop equipment and software
- Ensure seamless interconnectivity of desktop computers with various systems
- Build and configure new user workstation equipment, including hardware and software setup
- Troubleshoot and resolve basic network, software, and printing issues
- Imaging computers, encrypting hard drives, and deploying new or re-imaged computers
- Identify and escalate urgent situations requiring immediate attention
- Prepare activity reports and redirect non-deskside problems to appropriate project teams
- Provide user-friendly customer service and support throughout the problem-solving process
Required Skills, Experiences, Education, and Competencies:
- Professional experience providing hands-on support for PCs, laptops, and tablets
- Experience troubleshooting and supporting PCs running Windows 10 and 11
- Proficient in diagnosing Dell PC hardware issues
- Experience supporting and troubleshooting peripheral devices
- Proficient in using the latest version of Microsoft Office Suite
- Experience with imaging computers and setting up equipment using tools like SCCM
- Familiarity with remote assistance tools such as Quick Assist or GoToAssist
- Experience using and supporting Office 365 (Teams, Email, OneDrive, SharePoint)
- Strong customer service skills, with a focus on user-friendly interactions
- Experience with Absolute Computrace and hard drive encryption tools such as BitLocker
The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
Source : cyberThink, Inc
