Desktop Support Technician - Evergreen Healthcare Partners

Evergreen Healthcare Partners, a leading healthcare IT consulting firm, is seeking an experienced Desktop Support Consultant for a 3-month contract position in Yuma, AZ at a community hospital. The primary responsibility of this role is to provide on-site technical support for a backlog of service tickets, troubleshoot PC and hardware issues, and ensure efficient resolution of any IT challenges faced by end-users in a healthcare environment. This position requires a hands-on professional who can work independently to prioritize and manage multiple support requests in a fast-paced environment.

Key Responsibilities:

• Ticket Resolution: Address and resolve a backlog of support tickets related to hardware, software, and network issues.
• On-Site Troubleshooting: Provide hands-on support for PC issues, hardware replacements, and peripheral installations directly at the Yuma location.
• System Maintenance: Perform system updates, virus scans, software installations, and maintenance on desktop systems.
• Documentation: Accurately document all troubleshooting and problem resolution steps in the ticketing system.
• Collaborate: Work with other IT team members to escalate unresolved issues and share insights to improve ticket resolution processes.

Qualifications:

• Experience: 2+ years of experience in desktop support or a related IT support role.
• Technical Skills: Proficiency in troubleshooting Windows operating systems, hardware diagnostics, and software installation.
• Ticketing Systems: Experience with a ticketing system to track and resolve support requests.
• Customer Service: Strong communication skills and a customer-focused attitude.
• Availability: Must be able to work on-site in Yuma, AZ for the full contract duration. Travel reimbursement available, local candidates preferred.

Preferred Qualifications:

• Experience in a high-volume support environment with proven ability to manage multiple tickets.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Experience working in a healthcare environment

Contract Details:

• Duration: 3 months (possible extension based on performance and business needs)
• Location: Onsite in Yuma, AZ
• Compensation: Competitive hourly rate based on experience

About Us:

Evergreen offers industry-leading healthcare IT expertise to our client partners across the country. We focus on offering consulting services for EHR and ERP implementations, optimization, and support. Our consultants provide configuration, project management, leadership, advisory, and integration services among a variety of others.

Evergreen strives to be a trusted partner to healthcare’s most talented professionals, and we believe that cultivating an authentic relationship allows us greater success with our client and consultant partners. Our foundation is built on the belief that individuals matter and people make all the difference in the work that we do and the partnerships that we build. We are committed to trust, transparency, responsiveness, and authenticity, and we are grateful for each partnership that contributes to our collective success.

Work Authorization Requirements:

Evergreen is interested in every qualified candidate who is eligible to work in the United States; however, we are currently unable to sponsor work visas. At this time, candidates must reside in the U.S. to be eligible to work at Evergreen Healthcare Partners.

Commitment to Diversity, Equity, Inclusion + Belonging:

Evergreen is an equal opportunity employer committed to the full inclusion of all qualified individuals. We know that our differences enrich our community and our work, and we recruit, develop, and retain talented people from a diverse candidate pool. We are proud supporters of a radically candid culture that values each person’s complex identity and unique contributions to Evergreen.

We base all employment decisions, including the decision to hire, promote, discipline, or discharge, on merit, performance, and business needs, and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, marital status, mental or physical disability, or other characteristics protected by local, state, or federal law.