Desktop Support - Kinettix Inc.

Description: Kinettix is seeking a skilled and motivated IT Field Technician to join our team. The successful candidate will be responsible for providing on-site technical support to clients, troubleshooting hardware and software issues, and ensuring the seamless operation of IT systems. As an IT Field Technician at Kinettix, you will have the opportunity to work on exciting projects, collaborate with a talented team, and contribute to the success of our clients.

Duration:  work full-time for a recurring contract starting at a minimum of one year under a W-2 employment arrangement.

Responsibilities: (Other duties may be assigned)

• On-Site Support: Provide on-site technical support to clients, including the installation, configuration, and maintenance of hardware and software systems.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues in a timely and efficient manner, ensuring minimal downtime for clients.
• System Installation and Upgrades: Install and upgrade operating systems, software applications, and hardware components as needed.
• Documentation: Maintain accurate and up-to-date documentation of all on-site activities, including hardware configurations, software installations, and troubleshooting steps.
• Customer Communication: Effectively communicate with clients to understand and address their IT needs, providing excellent customer service and building strong client relationships.
• Collaboration: Collaborate with internal teams and third-party vendors to ensure the successful implementation and integration of IT solutions.
• Remote Support: Provide remote support when necessary, utilizing remote access tools to troubleshoot and resolve issues.
• Adherence to Policies: Adhere to company policies, procedures, and best practices to ensure the security and integrity of client IT systems.

Qualifications:

• Certifications: Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• Technical Skills:

• Proficient in troubleshooting hardware, software, and network issues.
• Experience with Windows and/or Linux operating systems.
• Knowledge of networking protocols and configurations.
• Familiarity with security best practices.

• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Customer Service: Strong customer service orientation with a commitment to providing a positive client experience.
• Problem-Solving: Effective problem-solving skills and the ability to work independently or collaboratively to find solutions.
• Flexibility: Willingness to travel to client sites and work non-standard hours as needed.

Education and Experience:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Experience: Minimum of 3 years of experience in IT support or a related role.