Desktop Support at TEKsystems

Description:

• Performs Tier 2 in-depth technical support for 2,000 computers, 1,000 printers, 225 software applications, and 1,100 mobile devices (i.e., smartphone, etc.)

• Provides Tier 2 technical support during normal business hours and routinely provides Tier 2 after hours and weekend technical support

• First responders to security events and incidents to quickly neutralize threats to the Firm

• Supports the DevOps Continous Integration and Delivery pipeline by serving as a primary test group focusing on performance, stability, connectivity, functionality, and integrations for new software, feature updates, security patches, or new procedures

• Provides technical support services and solutions to one primary office and requisite home office support for personnel assigned to the primary office

• Provides backup technology support services and solutions to the additional 22 offices and home office support for up to 1,200 employee home offices

• Monitor local deskside ticket queue and provide a timely response for in-person support calls escalated by the Help Desk

• Monitor firmwide second level ticket queue to correct problems requiring elevated permissions or in-depth analysis and troubleshooting

• Documents procedures and suggests improvements

• Communicate technology issues and outages to attorneys and staff.

• Supplement the Systems Administration and Security teams to cover planned absences or assist with projects initiated by those groups.

• Conducts onboarding of new personnel, including computer setup, data imports, contacts, calendars, and special software

• Conducts offboarding actions for departing personnel, including receiving firm equipment, data, contacts, and calendar exports

• Collaborate with Systems Engineering for the Firm's baseline image (i.e., operating system, applications, and integrations)

• Maintain loaner pool of laptops, MiFis, and other devices

• Work with departing attorneys and staff to collect equipment

• Assist with data transfers for clients or employees who are leaving or joining the Firm.

• Coordinate phone setup and placement.

• Printer support and maintenance.

• Install firm-approved software.

• Maintain inventory of all computer equipment.

• Prepare laptop computers to be returned to the leasing vendor.

Skills:

imaging, windows 10, troubleshooting, desktop, technical support, active directory, office 365, deployment, printers

Additional Skills & Qualifications:

Microsoft Certifications is a huge plus. Associate's degree (A. A.) or equivalent from two-year preferred.

Experience Level:

Intermediate Level

Benefits:

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.