Desktop/Tech Support: II (Intermediate) at Judge Group

Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience. Years Exp: 2 - 5. Experience: Relies on some experience to plan and accomplish tasks. Leadership/Contributions: May lead junior resources. Reports to: Manager. Advanced Degree or Certifications?: Maybe.