Desktop Technician 2 - Envision, LLC
Shelton, CT 06484
About the Job
Description:
Hours/Schedule: This contract is for a Monday-Thursday (32 hours per week) role. Contractor will not work on Fridays. Otherwise full onsite Monday-Thurs (8 hr per day).
(Top Requirements):
- Must have experience supporting MacOS, MacBook, iMacs, Microsoft Office 365, Windows 10/11 OS in an onsite support role
- Experience supporting these applications are a plus - Kandji, Slack, ServiceNow, Teams
- Must have at least 3+ years of experience providing end user support
- Must have very strong communication skills - will interact with and assist with all levels of employees.
Position Summary:
This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.
Accountabilities:
Track, support, and remediate problems, requests, and document resolutions
Identifies, analyzes and interprets both technical and business opportunities
Install, Move, Add, and Change pc hardware, software, and conference equipment
Promotes end solutions
Acts as change agent to implement and communicate change
Stay current with latest system information, changes and updates
Develop and analysis of problem trend reports for locations they support
Required Skills and Experience:
Equivalent experience and/or certifications will be evaluated
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Preferred Skills and Experience:
Strong Customer Service Abilities
MacOS and Apple (MacBook/iMac) hardware support
*Highly Organized
Highly Motivated
Attention to Detail with the Ability to Prioritize Workload
Team Player
Analytical and Problem-Solving Ability
Strong Interpersonal and Business Professional Communication Skills both written and verbal
Analytical and planning skills
Working Relationships:
This position will report to the Sr Manager IT Global End User Computing
The peers for this position will be fellow Analysts
Business Partners will be End-Users across the organization
**NOTES**
Primary focus is Mac support but will also support Windows devices as well as general office support when now Mac help is needed.
Hours/Schedule: This contract is for a Monday-Thursday (32 hours per week) role. Contractor will not work on Fridays. Otherwise full onsite Monday-Thurs (8 hr per day).
(Top Requirements):
- Must have experience supporting MacOS, MacBook, iMacs, Microsoft Office 365, Windows 10/11 OS in an onsite support role
- Experience supporting these applications are a plus - Kandji, Slack, ServiceNow, Teams
- Must have at least 3+ years of experience providing end user support
- Must have very strong communication skills - will interact with and assist with all levels of employees.
Position Summary:
This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.
Accountabilities:
Track, support, and remediate problems, requests, and document resolutions
Identifies, analyzes and interprets both technical and business opportunities
Install, Move, Add, and Change pc hardware, software, and conference equipment
Promotes end solutions
Acts as change agent to implement and communicate change
Stay current with latest system information, changes and updates
Develop and analysis of problem trend reports for locations they support
Required Skills and Experience:
Equivalent experience and/or certifications will be evaluated
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Preferred Skills and Experience:
Strong Customer Service Abilities
MacOS and Apple (MacBook/iMac) hardware support
*Highly Organized
Highly Motivated
Attention to Detail with the Ability to Prioritize Workload
Team Player
Analytical and Problem-Solving Ability
Strong Interpersonal and Business Professional Communication Skills both written and verbal
Analytical and planning skills
Working Relationships:
This position will report to the Sr Manager IT Global End User Computing
The peers for this position will be fellow Analysts
Business Partners will be End-Users across the organization
**NOTES**
Primary focus is Mac support but will also support Windows devices as well as general office support when now Mac help is needed.
Source : Envision, LLC
