Desktop Technician (Assistive technology exp) - American Technology Consulting

This position is responsible for providing technical desktop support services inproblem solving the operation of desktop hardware and software, maintainingnetwork connectivity as well as local printing mechanisms, and installing,configuring, and testing workstation peripherals.This position is responsible for managing and tracking all Change Managementtickets associated with Desktop problems in order to meet the informationtechnology resource needs for all employees located in the Philadelphia, andNorristown Office of Vocational Rehabilitation (OVR). The skill level of thisposition requires the ability to act independently, work in team environmentsand have a highly advanced proficiency and competence in a variety of ITplatforms and technologies.This position is responsible for serving as a technical expert for all IncidentManagement tickets associated Support within the EBR Department of State NorthOffice building. Incident Management Support is responsible for resolution ofany and all desktop hardware, software and peripherals connected to theCommonwealth network within the Philadelphia Office building and othersurrounding OVR field offices.There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS)and Bureau of Vocational Rehabilitation Services (BVRS). This position serves asan expert in the following assistive technology software, JAWS, ZoomText, DragonNaturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolvingunique hardware such as braille printing, and A/V communications.Essential Responsibilities• Technical expertise in incident and change management (ServiceNow)• Technical expertise in assistive technology software and hardware• Technical knowledge in workstation deployments and installation• Expert knowledge with MS products and troubleshooting skills• Performs hardware and software diagnostics• Performs physical installation of IT equipment• Excellent communication skills and assists customers to resolve issues• Assist remote IT support teams