Desktop Technician - Tekfortune Inc.

Job Title : Desktop Technician

Location : Monterey Park, CA 91754

Responsibilities:

Troubleshoot and resolve issues related to Office 365

Image and install software on Windows, and Apple laptops/desktops

Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

Identify and resolve hardware and software application conflicts

Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

Responsible for asset tagging and entering all incoming equipment into our asset management system

Collaborate with cross functional teams to properly onboard incoming new hires

Ensure that hardware is properly assigned and updated into our management system

Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Ensure that resolutions are consistent with company standards and policies

Must be available for 24/7 on-call support