Development Coordinator - A Wider Circle

Salary range: 45K-50K

Job Summary

A Wider Circle seeks a detail-oriented Development Coordinator to join its dynamic Development team at a critical time in its history. The primary focus of this role is to ensure the proper record keeping of all financial contributions to A Wider Circle, tracking stewardship outreach and outcomes, and supporting the successful functioning of the Development team as a whole.

This position will report to the Director of Development and is based in Silver Spring, MD.

Essential Responsibilities

Gift Processing

Ensures accurate and timely processing of all financial gifts to A Wider Circle by:

• Working with finance team to open, sort, and scan check donation documentation
• Upload batches of new checks
• Download the online gift report and upload it to the donor database
• Review failed transactions and correspond with individual donor
• Entering gift and constituent information into the donor database system including online donations, checks, stocks, and electronic fund transfers in a timely manner
• Ensuring gifts are accurately entered according to organizational protocols
• Provide weekly report of gifts processed to Development team
• Record thank you videos for online donations from $500 - 999 weekly.
• In coordination with Development and Finance teams, ensures pledge payments are received according to gift installment plans by pulling regular reports on pledge balances and issuing invoices

Donor Stewardship

Ensure accurate and timely stewardship of donors to A Wider Circle by:

• Preparing batches of acknowledgement letters, including pulling reports of new gifts, cleaning mailing lists, and completing mail merges

• Packaging acknowledgement letters for mailing, including printing, packaging, and mailing letters, as well as coordinating with mail house for large batch mailings
• Generating and managing personalized donor thank yous for Development team use
• Respond to donor inquiries and questions. Including:
  • Online giving issues, expired cards, etc
  • Missing tax receipts
  • Removal from lists and marking "do not email"
  • Help with the donation processing

Database Maintenance

• Ensures the cleanliness of donor database by regularly updating constituent contact information and deduplicating records
• Updates subscription status based on changes made in email marketing software
• Review and update donor database entries for accuracy
• Upload ACH donations to donor database after downloading workplace giving reports
• Mark in donor database addresses - both home and email that are no longer valid and reach out to donor to identify new contact details

Department Coordination and Support

• Supports coordination of donor mailings, ensuring timely and accurate delivery of appeals and acquisitions, as well as acknowledgement letters.
• Provides other administrative support to the Development team including pulling reports from the donor database
• Coordinate with Volunteer team to speak with large volunteer groups - be they corporate or otherwise to talk about fundraising needs and opportunities

Donor Research/Prospecting

• Conduct donor research on prospective supporters
• Track outreach and outcomes related to prospecting
• Support outreach efforts to prospective donors
• Liaise for partial proceed events

Supervisory Responsibilities

No

Knowledge & Skills:

Required

• High School Diploma or Equivalent
• At least three years of work experience, preferably in administrative support, fundraising, or database management
• Experience working with Customer Relations Management (CRM) software such as Raiser's Edge, Salesforce, etc.
• Exceptional attention to detail
• Computer literacy, including proficiency with Microsoft Office suite and Google Workspace
• Strong organizational skills

Preferred

• Experience in customer service or donor relations
• Experience working with Network for Good
• Working knowledge of Little Green Light
• Experience working in a nonprofit environment
• The position has a potential for a hybrid work arrangement of 40% off site and 60% on site once the 90 probation period has been completed.

Additional eligibility requirements:

Work authorization/security clearance requirements

• Must be authorized to work in the United States

Work environment

Will work in an office setting.

Physical demands

Prolonged periods of sitting and talking on the phone.

Other duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel required

Yes-DMV Area

Affirmative Action/EEO Statement

A Wider Circle is committed to having a diverse team and ensuring that all qualified applicants will receive consideration without regard to race, color, gender (including gender identity or expression), religion, national origin, sexual orientation, disability, age, veteran status, or other non-merit factors. We are proud to be an equal opportunity employer.