Development Operations Manager, Arizona - The Nature Conservancy

Arizona, USA

Phoenix, AZ or Tucson, AZ USA Preferred

Continental USA

#LI-POST

The mission of The Nature Conservancy (TNC) is to conserve the lands and waters upon which all life depends. As a science-based organization, we develop innovative, on-the-ground solutions to the world’s toughest environmental challenges so that people and nature can thrive. Our work is guided by our values, which include a commitment to diversity and respect for people, communities, and cultures. From a rewarding mission to career development and flexible schedules, there are many reasons to love life #insideTNC. Want to know more? Check out our TNC Talent playlist on YouTube   to hear stories from staff or visit  Glassdoor.

One of TNC’s primary goals is to cultivate an inclusive work environment so that employees around the globe have a sense of belonging and feel that their unique contributions are valued. We know we’ll only achieve our mission by hiring and engaging a diverse staff that reflects the communities in which we work. Recognizing that people bring talent and skills that have been developed outside the scope of a job, we take a holistic approach to recruitment that considers life experience in addition to the professional requirements listed in our postings. Please apply – we’d love to hear from you. To quote a popular saying at TNC, “you’ll join for the mission, and you’ll stay for the people.”

The Development Operations Manager (DOM) will apply advanced skills to a functional team of organizational priority within a development program. The position will be responsible for providing organizational resources such as research, prospect management, and business analysis.

The Development Operations Manager will work with and within TNC staff networks and established systems to advance the strategic priorities of the fundraising team through management of key areas of responsibility. They are a critical member of the fundraising team, working closely with the Director of Development and providing expertise and guidance in systems and actions that support successful major gift fundraising. The DOM aligns fundraising and program activities to ensure all prospect management and solicitation activities are coordinated and donor-centered in approach. They will identify priorities based on the needs of the development program and will be responsible for establishing processes and plans to ensure maximum major gift fundraising effectiveness. The DOM will perform complex analysis on key organizational data, which may include donor or gift information. The DOM must be an expert in the systems and resources utilized by the team and apply this knowledge in providing organizational support and designing communications related to the resources. This position will keep up-to-date on market trends and best practices in order to improve services. They will analyze situations, evaluate alternatives, and implement solutions in order to improve effectiveness. This position also includes supervision of a Development Specialist and serves as backup for Development Specialist responsibilities to ensure continuity in peak times or during staff outages.

 

Duties are anticipated in the percentages below, and may fluctuate based on the business need:

1. Donor Pipeline Development: (30%)

Lead efforts to support major gift discovery development and implementation through pipeline leads for fundraiser follow up to increase prospect pools across portfolios. Track fundraiser follow up on all assigned pipeline leads, planned gift prospects and new bequest donors through execution of donor engagement plans. Analyze, assess, and distribute pipeline names from various sources.

• Engage with TNC departments that may serve as pipeline sources to determine best methods for data sharing and use.
• Develop and implement tracking method for discovery work to measure fundraiser activity.
• Coordinate with Donor Engagement Manager to develop and implement tracking method for donor engagement activities to determine return on investment.
• Meet with each fundraiser at least monthly to help assess and prioritize pipeline names amongst competing priorities.
• Oversee donor/prospect pipeline development and efforts to build strong major gift portfolios.
• Strategic list development for broad outreach, events, mailings and other purposes.
• Prospect research.

1. Development Metrics/Revenue Management: (30%)

Create revenue report and dashboards to be updated monthly for leadership, fundraisers, and other staff to reflect fundraising progress toward goal. Partner with Finance in ongoing assessment against finance reports and program budgets to ensure alignment. Management areas include:

• Manage projections and opportunity in the constituent management system.
• Monitor the team and fundraiser activity goals and metrics and advise on course corrections as needed, ensuring effective portfolio management per established TNC standards.
• Oversee the biannual portfolio review with monthly review of solicitations and progress to goal.
• Oversee the annual goal-setting process and progress to goal.
• Manage proposal tracking and gift allocation to focus on top chapter priorities including unrestricted funds .
• Coordinate with World Office on processes related to complex gift processing and advise chapter staff as needed; serve as back up for gift processing during peak times or other business needs.
• Track and monitor all fundraising progress, managing production of reports for department leadership on fundraising results.
• Serve as the private funds lead for the department, which entails management of processes related to soliciting and tracking donor funds in accordance with best practices and SOPs and partnering with finance in providing guidance to fundraisers, gift coders, and others who play a role in soliciting and managing donor funds.

 

3.           Data Management: (25%)

• Lead development operations for the business unit.
• Serve as the lead liaison with development operations staff across TNC.
• Develop and implement consistent data processes to ensure holistic representation of activity.
• Manage projections and opportunities toward fundraising goals.
• Manage and update philanthropy shared resource structure to ensure access in Teams, Box, and other platforms.
• Utilize WO resources, other business units, TNC resources and other data tools to assess progress against TNC-wide benchmarks and provide strategic input for team planning, strategies and financial goals.
• Gain full understanding of new Power BI reports and functionality and Philanthropy Performance Indicators, advising on best practices to ensure alignment in data entry.
• Ensure chapter database management aligns with Microsoft Power BI metrics and reporting.
• Additional duties to enhance the work of the team, and such duties may include, but are not limited to, leading training initiatives, developing documentation, and enhancing the systems and tools used by the team and provide advice, recommendations, and training related to the functional area of the team.

 

4.      Professional Development, Administration, and Supervision: (15%)

• Manage performance of direct report (Development Specialist) through development of objectives and performance evaluation against objectives, TNC Competencies., etc. The DOM must also be proficient in these areas performed by the Development Specialist to serve as backup as needed: processing related to gift processing, gift acknowledgements and providing assistance with other development operations duties as determined to support major gift fundraising and department operations.
  • Complete all areas of responsibility accurately and in a timely manner (such as expense reports, timecards, performance reviews, required reports, etc.).
  • Further people management skills per TNC requirements through ongoing professional development opportunities.
  • Serve on internal committees and working groups to ensure continuous learning and sharing of best practices.
  • Other duties as required.

If you’re looking for a career where you can find meaning and purpose, come join our Chapter as the Development Operations Manager! Not only will you fulfill conservation objectives in the beautiful state of Arizona, but you’ll contribute to conservation goals through many networks!

We’re looking for a passionate, dedicated person to lead our Chapter and work within our division. Systems Leadership, creativity, and the ability to influence without authority are key in this role. Come join TNC and apply today!

• Bachelor’s degree and 5 years’ related experience or equivalent combination.
• Experience:
  • Generating reports and analyzing and interpreting the data.
  • Negotiating agreements.
  • With current technology in relevant field.
  • Working with cross-functional teams.
  • Coursework or other training in principles and practices of relevant field.
  • Working with computers and related software, such as Windows, Microsoft Office (Outlook, Excel and Word), Box, Adobe Suite, web, Constituent Database (Blackbaud product preferred), browsers and internet research.
• Youth certified (completes TNC training within initial 30 days of employment; annually thereafter)

 

DESIRED QUALIFICATIONS

 

• Multi-lingual skills and multi-cultural or cross-cultural experience are appreciated.
• Ability to work in partnership with others in a collaborative or advisory role.
• Supervisory experience.
• Demonstrated ability to conceive and write creatively for a wide variety of audiences.
• Experience developing, managing, and implementing goals, plans, and complex processes.
• Expert in current and evolving technology related to donor communications.
• Expert knowledge of current and evolving communications trends, preferably in a nonprofit environment.
• Proficient in interpreting guidelines and manipulating, analyzing, and interpreting data.
• Successful experience managing and implementing strategic program goals.
• Superior planning and problem-solving skills.
• Familiarity with visual storytelling and/or design best practices.
• Understanding of accounting practices.

Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world! 

TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our benefits on our Culture Tab on nature.org/careers.

We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

The Nature Conservancy offers a competitive, comprehensive benefits package including; health care benefits, flexible spending accounts, 401(k) plan including employer match, accrued paid time off (including annual, personal, and sick leave), life insurance, disability coverage, employee assistance program, other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  Learn more about our benefits at nature.org/careers. We’re proud to offer a work-environment that is supportive of the health, wellness, and flexibility needs of the people we employ.  For example: core hours are normally 35/week (vs 40); and for those that choose to participate, every other week then can compress their hours over 4 days and have Friday off (i.e., Nature Friday!). 

This position requires a valid driver's license and compliance with TNC’s Auto Safety Program.

Employees may not drive Conservancy-owned/leased vehicles, rental cars, or personal vehicles on behalf of the Conservancy if considered "high risk drivers." To learn more about the Auto Safety Program, visit https://www.nature.org/en-us/about-us/careers/recruitment/ under the FAQ section.

Employment in this position will be contingent upon completion of a Vehicle Use Agreement, which may include a review of the prospective employee's motor vehicle record.

The starting pay range for a candidate selected for this position is generally within the range of $70,900 – $86,310 (Phoenix based; may differ for other geographic locations)for annual base salary. This range only applies to candidates whose country of employment is the USA. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, experience and equty with current employees. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.

To apply for job ID 55597, submit your current resume and a cover letter online by using the Apply Now button at https://careers.nature.org/. Need help applying? Visit our recruitment page or contact applyhelp@tnc.org. Position open until filled. 

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

The successful applicant must meet the requirements of The Nature Conservancy's background screening process.

Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings!

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to applyhelp@tnc.org with Request for Accommodation in the subject line.

An attractive salary and benefits package is part of TNC’s value proposition to our employees. TNC strives to provide competitive pay and bases salaries on the geographic location of the role committing to being equitable across groups and providing hiring salary ranges when possible.

Since we support flexible and remote work for our employees, many positions have a flexible location within countries where we’re registered as a Non-government Organization and established as an employer. This may mean we’re unable to provide a hiring salary range in the posting for some of our positions. However, candidates invited to be part of our interview process will be provided their location specific range upon request.