Device Integration Engineer II - Emory Healthcare

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 

• Student Loan Repayment Assistance & Reimbursement Programs 

• Family-focused benefits  

• Wellness incentives 

• Ongoing mentorship, development, and leadership programs  

• And more 

As a Device Integration Engineer at Emory Digital, your primary responsibility will be to ensure seamless integration and operation of biomedical, telehealth, and medical devices at Emory Healthcare. You will work with cross-functional teams including biomedical engineers, Emory Digital application and technical professionals, and healthcare providers to achieve efficient, secure, and reliable device integration, data exchange, and system interoperability.

WORK LOCATION: Candidate is required to report onsite 25%-30%; some remote work is allowed. Must be flexible to all local Emory locations. 

Integration Planning and Business Relationships: Weekly on-site collaboration with stakeholders to develop comprehensive integration plans for medical devices, telehealth, and biomedical systems.

Customer Service: Provides incident support to customers regarding medical device integration related issues. Communicate courteously and effectively to ensure customer and service level standards are successfully met and escalates difficult calls and customers issues to Emory Digital Technical Leadership. Assist other engineers with problem solving, troubleshooting and knowledge transfer and training of device integration applications.

Leadership: Must be able to work effectively with others to achieve a very high level of application systems availability and integration. Comfortable to reach out and engage other teams or vendors as needed. Advises other application software specialists with respect to determination of and possible solutions to work problems. Provides suggestions for the development of workflows, system configuration, change documentation, optimization, and support related to Device Integration while working with application teams to deploy functionality changes for new modules or departments.

Quality: Follows established procedures to comply with HIPPA guidelines for PHI data. Regularly updates tickets to ensure customers are kept informed of the issue resolution progress. Monitors requests in queue daily, follows-up with customers to clarify details, troubleshoots and enters additional documentation. Follows established procedures to comply with HIPAA guidelines for PHI data which is transmitted between medical devices and the electronic medical records system.

Reporting and Data Management: Follows established procedures to comply with HIPPA guidelines for PHI data which is transferred from medical devices to the EMR. Trains new staff on PHI data transmission best practices

Device Integration Operations: Provides, as needed, on-site investigation, troubleshooting and issue resolution. Demonstrates ability to perform device integration tasks and troubleshooting. Participates in daily huddles and monthly staff meetings. Tracks work within productivity tools. Demonstrates ability to perform basic device integration tasks and troubleshooting issues with device integration systems. Lead the integration efforts for new biomedical, telehealth, and medical devices, working closely with vendors, biomedical engineers, and Emory Digital. Perform compatibility and technical assessments, conduct integration testing, and oversee the deployment and configuration of devices.

Standards of Practice: Demonstrates ability to perform entry-level workflow analysis. Follows ITIL best practices. Demonstrates proficiency in Device Integration and Telehealth analysis tools.

Technical Skills: Basic technical knowledge of EMR, medical device integration systems, Microsoft Office suite applications. Strong technical knowledge of medical device integration systems to include, but not limited to Philips Capsule (and Surveillance), Philip eCareManager, Medtronics Vital Sync, Caregility, Amwell. Advanced knowledge of Microsoft Office applications, specifically Excel.

Minimum Qualifications:

• 5 years of application systems/administration experience OR bachelor's degree and 3 years experience
• Advanced knowledge of Microsoft Office applications, specifically Excel and data manipulation
• Must be able to work effectively with others to achieve a very high level of systems availability and integration
• Must have good technical problem-solving skills
• Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues related to device integration and data exchange
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders
• Attention to detail and the ability to manage multiple projects simultaneously in a dynamic environment
• Note: The specific responsibilities and qualifications for a Device Integration Engineer within Emory Digital may vary depending on the organization's requirements, technology infrastructure, and integration needs. Knowledge of healthcare regulations and standards, including HIPAA, FDA regulations, and medical device interoperability guidelines

Preferred Qualifications:

• Biomed support background a plus. Proficient in at least two computer languages
• Proficiency in healthcare data standards and protocols, including HL7, DICOM, FHIR, telehealth standards, and medical device interoperability standards
• Experience with integration technologies and tools, such as middleware, interface engines, API frameworks, and protocols (e.g., REST, SOAP)
• Familiarity with healthcare information systems, such as electronic health records (EHRs), clinical information systems (CIS), and telehealth platforms (Epic, Philips Capsule and Amwell preferred). Relevant certifications, such as Certified Biomedical Equipment Technician (CBET) or Certified Healthcare Technology Manager (CHTM), are a plus

Supporting a diverse, equitable and inclusive culture.  Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members.  Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. 

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”  

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. 
 
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.