Diagnostic Scheduler - Veterans Evaluation Services - Maximus

Maximus is currently hiring for Diagnostic Schedulers to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Diagnostic Scheduler is responsible for scheduling diagnostic appointments for veterans within time and distance guidelines set by the VA, working to find and negotiate appointments that are the most convenient for veterans as far as date and time of service and distance traveled, and communicating with facilities to ensure they have all necessary veteran information, pertinent billing information, and Doctor credentialing information pertaining to VES and its affiliates.

Essential Duties and Responsibilities: - Schedule veterans based on regional availability of facilities, availability of veterans and VA expectations while utilizing mapping software and other tools; - Prioritize scheduling based on VA and VES expectations; - Act as a point of contact for facilities in order to certify that veterans are seen according to VES guidelines and in a timely manner; - Access vendor websites and materials to coordinate shipping; - Assist diagnostic management with reschedules while adhering to internal and VA guidelines; - Ensure that all HIPAA standards are met throughout the scheduling and CAPS process; - Calculate mileage for VBA cases to safeguard the compensation of veterans for travel to Diagnostic appointments; - Assist diagnostic uploaders with redundancy checks by cross referencing facility correspondence with VES databases to ensure all diagnostic results have been received; - Assists add- on scheduler with last minute scheduling requests from the QA dept. Additional Duties and Responsibilities: - Checks voicemail and email throughout the day to respond to facility and veteran inquires; - Attend to fellow Diagnostic Scheduler's cases in the event that they are unable to do so. Including, but not limited to, refaxing orders, communicating with facilities, veterans, and various VES departments; - Communicating, through managerial staff, ways in which various departments could improve performance to ensure the completion of VES cases in the best possible manner; - Provide assistance to various individuals in other VES departments directly in relation to specific VES cases; - Occasionally convincing veterans verbally over the phone to complete required testing when it falls outside of their availability; - Maintain facility information and obtain up- to- date contact information for facilities in order to execute a cohesive scheduling process; - Continued monitoring of improvements in ICD10 coding, to certify that veterans are being seen for correct diagnosis; - Other duties as assigned. Knowledge/Skills/Abilities: - High levels of organization, time management, job prioritization, multi- tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA; - Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s); - Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point; - Advanced multi- tasking skills; - Knowledge of medical terminology; - Knowledge of company policies and procedures.

Minimum Requirements

- High School diploma or GED required; - Some College preferred.

- Ability to work a training schedule of 8am - 5pm CT Monday - Friday required

- Ability to commit to a one-month training with zero absences required

- Ability to work a schedule between 7am-6pm CT Monday - Friday required

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Preferred Windows or Mac (no Chromebooks)

- OS for Windows - Windows 10 or newer

- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- USB plug and play wired headset with a microphone and noise suppression

- Private work area and adequate power source

- A second monitor is highly recommended for most positions

- Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$

19.00

Hourly Base Pay Maximum for this Position

$

19.00