Diagnostic Scheduling Communication Specialist - Veterans Evaluation Services - Maximus

Maximus is currently hiring for Diagnostic Scheduling Communication Specialists to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Diagnostic Scheduling Communication Specialist is responsible for handling incoming scheduling communications and dispersing provider and facility information to team members. Additionally, they help with specialized administrative functions to supplement the regional teams, Team Support Specialists, and the Team Lead.

Essential Duties and Responsibilities: - Monitor and process Pending CAPS schedule status; - Respond to Appointment Notification emails accordingly; - Run daily VA mileage report for MYVES; - Check and redirect messages left on Scheduling Hunt Group voicemail daily and each hour during shift to ensure calls are responded to in a timely manner; - Answer and redirect calls made to the Scheduling Hunt Group; - Assist with sending CAPS manually for BPR's, NP Testing, & Follow- up exams; Additional Duties and Responsibilities: - Assist with calling veterans for reschedules; - Assist with processing reschedules; - Assist with priority DOC calls if needed - Assist with performing audits - Assist with running various reports Knowledge/Skills/Abilities: - Must be adept in the use of verbal and written communications, and have some knowledge of medical terminology to converse with physicians; - Able to liaise with other departments in order to establish and maintain interdepartmental communications to maximize overall productivity; - Knowledge of the company's policies and procedures, especially scheduling procedures; - The ability to build and grow positive relationships with both co- workers and providers in order to motivate and inspire their desires to achieve their maximum performances for the company; and - Must be able to work under pressure with a keen skill in problem solving, which at times will need to find a solution in a moments' notice.

Minimum Requirements

High school graduate; some college preferred; scheduling experience and/or training in company's policies and procedures for scheduling.

Ability to work a training schedule of 8:00am - 5:00pm CT Monday - Friday required

Experience assisting customers over the phone highly preferred
Medical assisting or medical office experience preferred

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirement s Using Your Own Equipment :

Preferred Windows or Mac (no Chromebooks)

Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net )

OS for Windows - Windows 10 or newer

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); M acOS (up to 12.5) or newer

Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

USB plug and play wired headset with a microphone and noise suppression

Private work area and adequate power source

A second monitor is highly recommended for most positions

Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net )

Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

Private work area and adequate power source

Must currently and permanently reside in the Continental US

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.