Dialer/Inventory Manager - Hiregy

Job ID 20096 – Dialer/Inventory Manager

Location:  Fully remote
CA is not an approved work location

Pay:  Around $80,000 depending upon experience

Type:  Direct hire

Job description:

• Manage dialer performance metrics (service levels, occupancy, call routing) to ensure SLA adherence and meet outreach center forecasting needs.
• Execute and oversee daily dialer campaigns for the Outreach Center.
• Administer and monitor preview/predictive dialer system, including campaign design, build, maintenance, and optimization of calling lists, filters, reports, and list strategies.
• Conduct regular Quality Assurance monitoring of dialer systems and processes.
• Ensure compliance with FCC, TCPA, Federal, and State regulations.
• Provide daily support and guidance for the workforce management platform.
• Drive dialer strategy, recommend process/system changes to enhance Outreach Center efficiency.

Nice to have:

• Bachelor's Degree
• RingCentral
• Nice InContact is a strong preference. 
• IBR scripting is a strong preference.  We are seeking hands on experience with IBR scripting- not leading or overseeing it, executing it.

Requirements:

• Must have (5) years of recent related work experience as a Dialer Architect, Dialer Inventory Administrator, Dialer Analyst, Command Center Analyst, or similar. 
• Must have experience with list management, setting up new users, feeding leads, dialer building, recent experience with configuring dialers (for groups of 50+ agents).
• Nice InContact is a strong preference, candidates may not be considered without it.
• Professional knowledge of Microsoft Office and Google Workspace.
• High school diploma or equivalent.
• Background check required.
• Drug screening required.
• Employment verification is required, to pull your dates of employment visit:  https://www.irs.gov/individuals/get-transcript.