Diesel Technician - HOLT Truck Centers at Holt Texas
Houston, TX
About the Job
Holt Truck Centers views the service department as a vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments is essential to the dealership's success
The main objective of the Service Technician is to diagnose and repair vehicle components and systems for the Service Department.
Accountabilities
Perform unsupervised work as outlined on major repair orders with efficiency and accuracy, in accordance with dealership and factory standards.
Complete major repairs within specified times
Diagnosis, troubleshooting, and repair of non-typical vehicle issues
Engage with external manufacturers and warranty contacts to maximize reimbursement of services
Examine the assigned vehicle to determine if further safety or service work is required or recommended
Consult with the service advisor about the status of the vehicle repairs
Provide technical expertise and guidance to all levels of technicians
Participate in manufacturer-sponsored training programs, schools, and events and make recommendations for other technicians within the shop
Document all work performed and recommended on a repair order using accepted language
Document all required information for the successful completion of a warranty claim
Road test vehicles for evaluation purposes specifically for noise, vibration, and harshness to determine needed actions
Ensure the customer's vehicles are kept clean
Notify the service advisor immediately of anything that has happened to change the appearance or condition of the vehicle
Maintain a safe and clean work environment and recommend improvements for shop safety
Maintain and be accountable for all dealership-owned tools and manuals
Identify issues with specialty tools and communicate to management
Make recommendations for tool replacement and inventory control
Operate shop equipment safely, report safety issues, and recommend maintenance and repairs immediately to management
Possess the ability to lead in a team environment
Understand, keep abreast of current with, and comply with all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, and so on
Capable of identifying and communicating issues with management
Display the work ethic it takes to ensure each job is done efficiently and completely
Possess great time management and organizational skills
Be able to drive a vehicle and determine road worthiness
Perform any other duties and responsibilities as requested by the manager
Required Qualifications
Must be able to pass a pre-employment drug screening and physical examination
Must possess a current and valid driver's license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier
Must be able to work in a fast-paced environment while providing a superior customer service experience
Must be neat in appearance, punctual, and a team player
Possess good communication skills
Must be able to adjust to multiple demands and shifting priorities and be responsive and flexible to best serve the issue at hand
Must be physically capable of performing the duties of technician per dealer requirements
Preferred Qualifications
ASE certifications
Good organizational skills and strong attention to detail
CDL and Class B or above license required within 6 months of hire
Working knowledge of International Truck / IC Bus and supplier product
Be able to use the International Service Portal when required
Working knowledge of standard diagnostic software
Own a complete set of tools
The main objective of the Service Technician is to diagnose and repair vehicle components and systems for the Service Department.
Accountabilities
Perform unsupervised work as outlined on major repair orders with efficiency and accuracy, in accordance with dealership and factory standards.
Complete major repairs within specified times
Diagnosis, troubleshooting, and repair of non-typical vehicle issues
Engage with external manufacturers and warranty contacts to maximize reimbursement of services
Examine the assigned vehicle to determine if further safety or service work is required or recommended
Consult with the service advisor about the status of the vehicle repairs
Provide technical expertise and guidance to all levels of technicians
Participate in manufacturer-sponsored training programs, schools, and events and make recommendations for other technicians within the shop
Document all work performed and recommended on a repair order using accepted language
Document all required information for the successful completion of a warranty claim
Road test vehicles for evaluation purposes specifically for noise, vibration, and harshness to determine needed actions
Ensure the customer's vehicles are kept clean
Notify the service advisor immediately of anything that has happened to change the appearance or condition of the vehicle
Maintain a safe and clean work environment and recommend improvements for shop safety
Maintain and be accountable for all dealership-owned tools and manuals
Identify issues with specialty tools and communicate to management
Make recommendations for tool replacement and inventory control
Operate shop equipment safely, report safety issues, and recommend maintenance and repairs immediately to management
Possess the ability to lead in a team environment
Understand, keep abreast of current with, and comply with all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, and so on
Capable of identifying and communicating issues with management
Display the work ethic it takes to ensure each job is done efficiently and completely
Possess great time management and organizational skills
Be able to drive a vehicle and determine road worthiness
Perform any other duties and responsibilities as requested by the manager
Required Qualifications
Must be able to pass a pre-employment drug screening and physical examination
Must possess a current and valid driver's license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier
Must be able to work in a fast-paced environment while providing a superior customer service experience
Must be neat in appearance, punctual, and a team player
Possess good communication skills
Must be able to adjust to multiple demands and shifting priorities and be responsive and flexible to best serve the issue at hand
Must be physically capable of performing the duties of technician per dealer requirements
Preferred Qualifications
ASE certifications
Good organizational skills and strong attention to detail
CDL and Class B or above license required within 6 months of hire
Working knowledge of International Truck / IC Bus and supplier product
Be able to use the International Service Portal when required
Working knowledge of standard diagnostic software
Own a complete set of tools
