Dietary Manager - Box Butte General Hospital

Title: Dietary Manager

Reports to: COO

Essential Job Functions

LEADERSHIP

A leader is a person who influences a group of people towards the achievement of a goal. They lead by example, so that others are motivated to follow him/her. A leader helps colleagues work together and ensure they’re delivering the highest level of customer service.

• Dietary Manager Accountability
  • Hires, orients, trains, coaches, disciplines, and when appropriate, terminates employees
  • Ensures ongoing competency of staff, and compliance with food safety regulations and Joint Commission standards
  • Encourages intra- and inter-departmental team work and team building
  • Is engaged, sympathetic, empathetic using BBGH core values as our guide
  • Ensures departmental policies and procedures reflect current standards
  • Demonstrates strong communication skills both written and verbal
  • Communicates on various levels to include management, peers, patients and families
  • Consistently displays commitment to customer service through words and actions
  • Demonstrates knowledge of and supports organizational goals
  • Schedules work hours of staff, and ensures shifts are properly staffed.
  • Monitors and authorizes staff requests for time off
  • Evaluates work performance and gives evaluations to Dietary employees
  • Participates in organizational leadership meetings
  • Leads and participates in Process Improvement and Service Excellence
  • Anticipates and follows up on customer requests, questions and complaints
  • Resolves issues to improve patient satisfaction using service recovery as indicated
  • Leads by example and addresses opportunities as indicated
  • Holds staff accountable for knowledge of organizational/departmental policies
  • Actively participates in identifying department needs
  • Contributes to a team-oriented environment
  • Is receptive to being taught, coached and mentored
  • Leads shift briefs, debriefs and huddles
  • Consistently seeks and responds appropriately to opportunities for exceeding the expectations of our customers—patients, families, medical providers and co-workers
  • Uses BBGH standardized communication tools for improved communication, teamwork
  • Maintains awareness of patient satisfaction score initiatives and takes active role with improvements
  • Coordinates services with other departments in a manner that achieves goals in areas of responsibility
  • Collaborates with the Dietician in the development of standardized recipes and ensures staff compliance
  • In collaboration with the Dietician and Chief Nursing Officer, develops, reviews and revised job descriptions, and develops departmental goals, objectives, policies and procedures
  • Does not engage in the 3 B’s (bickering, backstabbing and blaming)
  • Participates in the 3 C’s (caring, committing and collaborating)
  • Suggests process improvements as needed
  • Requests educational assistance as needed
  • Demonstrates cooperative, constructive complaint, problem solving techniques and offers suggestions for improvement using BBGH standardized tools and behaviors for conflict resolution
  • Resolves issues to improve patient satisfaction using service recovery as indicated
  • Offers suggestions and actively participates in identifying department needs
  • Other Duties as assigned

Age Requirement

• 19 years of age or older unless otherwise noted in the position summary

Education

• Required:
  • High School Graduate
  • Preferred: College degree in Food Science or Nutrition, Business Management, Registered Dietitian or Registered Dietetic Technician
• 
  Conditional:
  • Successful completion of Dietary Management Certificate within two years of employment

I have education as listed above.

Experience/Qualifications

• Required:
  • Previous management or supervisory experience or education
  • Proficient computer skills to include: Microsoft Office Word and Excel, email and internet
  • Preferred: One year experience in health care food service

Licenses/Certifications

• Required:
  • ServSafe certification within six months of employment
  • Certified Dietary Manager within two years of employment
  • Valid Driver's License
• 
  Conditional:
  • ServSafe certification within six months of employment
  • Certified Dietary Manager within two years of employment

Position Hours Per Day - Must maintain budgeted hours

Expected work hours up to - 10

Upon hire must provide copy of Immunization Record and disclose your current influenza immunization

Box Butte General Hospital is an Equal Opportunity Employer.
Post-offer/pre-employment background check and drug screen are required.

PI253791078