Digital Adoption Platform Services Senior Services Specialist at Deloitte
Grand Rapids, MI 49501
About the Job
Position Summary
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people
Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite
As we go-to-market we will show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.
Human Capital As-A-Service
Today’s disruptive environment calls for a different mindset and a new approach to drive organizational performance and enhance human capital development now and in the future
Deloitte Human Capital as a Service brings that insight, through broad and deep capabilities to help our clients optimize people, process, and technology to thrive in an unpredictable world.
Recruiting for this role ends on 12/31/24.
Work you’ll do
Are you passionate about using technology to solve adoption challenges in digital transformations? Join Deloitte’s Digital Adoption Platform (DAP) Services team to help shape our point of view on in-application learning and adoption experiences, define related service offerings for our clients, and lead strategic engagements with clients centered around successfully incorporating DAPs into digital transformation.
Deliver Digital Adoption Strategy and Implementation Projects:Work with clients to understand digital adoption needs and formulate effective mitigation strategiesUnderstand and measure the effectiveness of DAP solutions on clients’ current digital ecosystemConduct interviews and focus groups to identify client adoption pain pointsGather and analyze end-user experience data in technology applications to guide client recommendationsLead project teams in implementing DAP solutions for large scale digital transformations
Execute Deloitte’s Go-to-Market Strategy:Build new delivery models and sales strategy for digital adoption servicesManage marketing strategy for new offerings and collaborate with internal and external stakeholders on executionLead sales enablement and activation efforts within Deloitte to build internal sales forceManage alliance relationships with technology partners in the digital adoption space
Required Qualifications:
Bachelor’s DegreeMinimum four (4) years of relevant experience, preferably in the areas of organizational change management or program management on digital transformation projectsMinimum one (1) year of experience using WalkMe, Oracle Guided Learning, SAP EnableNow, or other digital adoption platformsAbility to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be available
Preferred Qualifications:
2+ years of experience in Management Consulting utilizing software or solution accelerators to enhance service deliveryIntermediate proficiency in data visualization tools like PowerBI and TableauExperience navigating competing client priorities with minimal supervisionExperience working on multiple projects at onceExceptional oral and written communication skillsAdvanced proficiency in Excel and PowerPointExposure to business development in related specialty areas (i.e., proposal development, sales, etc.)
Information for applicants with a need for accommodation:
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Houston, Indianapolis, Jacksonville, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pleasanton, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, Rosslyn, Sacramento, Salt Lake City, San Diego, San Francisco, San Jose, Seattle, St
Louis, Stamford, Tampa, Tempe, Tulsa, Washington DC
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled
At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case
A reasonable estimate of the current range is $113,325 to $188,875.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
For more information about Human Capital, visit our landing page at:
#HC24 #HCaaS24
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte
Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization
We value our people and offer employees a broad range of benefits
Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively
It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges
This makes Deloitte one of the most rewarding places to work
Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities
We are creating trust and confidence in a more equitable society
At Deloitte, purpose is synonymous with how we work every day
It defines who we are
We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments
Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn
We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship
From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP
Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
See notices of various ban-the-box laws where available.Requisition code: 200209AccoladesProduct
| Product ManagementSame job available in 62 locations
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people
Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite
As we go-to-market we will show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.
Human Capital As-A-Service
Today’s disruptive environment calls for a different mindset and a new approach to drive organizational performance and enhance human capital development now and in the future
Deloitte Human Capital as a Service brings that insight, through broad and deep capabilities to help our clients optimize people, process, and technology to thrive in an unpredictable world.
Recruiting for this role ends on 12/31/24.
Work you’ll do
Are you passionate about using technology to solve adoption challenges in digital transformations? Join Deloitte’s Digital Adoption Platform (DAP) Services team to help shape our point of view on in-application learning and adoption experiences, define related service offerings for our clients, and lead strategic engagements with clients centered around successfully incorporating DAPs into digital transformation.
Deliver Digital Adoption Strategy and Implementation Projects:Work with clients to understand digital adoption needs and formulate effective mitigation strategiesUnderstand and measure the effectiveness of DAP solutions on clients’ current digital ecosystemConduct interviews and focus groups to identify client adoption pain pointsGather and analyze end-user experience data in technology applications to guide client recommendationsLead project teams in implementing DAP solutions for large scale digital transformations
Execute Deloitte’s Go-to-Market Strategy:Build new delivery models and sales strategy for digital adoption servicesManage marketing strategy for new offerings and collaborate with internal and external stakeholders on executionLead sales enablement and activation efforts within Deloitte to build internal sales forceManage alliance relationships with technology partners in the digital adoption space
Required Qualifications:
Bachelor’s DegreeMinimum four (4) years of relevant experience, preferably in the areas of organizational change management or program management on digital transformation projectsMinimum one (1) year of experience using WalkMe, Oracle Guided Learning, SAP EnableNow, or other digital adoption platformsAbility to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be available
Preferred Qualifications:
2+ years of experience in Management Consulting utilizing software or solution accelerators to enhance service deliveryIntermediate proficiency in data visualization tools like PowerBI and TableauExperience navigating competing client priorities with minimal supervisionExperience working on multiple projects at onceExceptional oral and written communication skillsAdvanced proficiency in Excel and PowerPointExposure to business development in related specialty areas (i.e., proposal development, sales, etc.)
Information for applicants with a need for accommodation:
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Houston, Indianapolis, Jacksonville, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pleasanton, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, Rosslyn, Sacramento, Salt Lake City, San Diego, San Francisco, San Jose, Seattle, St
Louis, Stamford, Tampa, Tempe, Tulsa, Washington DC
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled
At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case
A reasonable estimate of the current range is $113,325 to $188,875.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
For more information about Human Capital, visit our landing page at:
#HC24 #HCaaS24
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte
Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization
We value our people and offer employees a broad range of benefits
Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively
It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges
This makes Deloitte one of the most rewarding places to work
Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities
We are creating trust and confidence in a more equitable society
At Deloitte, purpose is synonymous with how we work every day
It defines who we are
We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments
Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn
We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship
From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP
Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
See notices of various ban-the-box laws where available.Requisition code: 200209AccoladesProduct
| Product ManagementSame job available in 62 locations
