Digital Apps SRE - Veracity Software Inc

Job Title: Digital Apps SRE

Job Location: Berkeley Heights NJ

# Positions: 1

Employment Type: C2H

Key Technology: Web Servers, Linux, JBoss, WildFly

Job Responsibilities:

· Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.

· Provide 24x7 support of production Internet applications on a rotating basis.

· Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments.

· Drive Incident crisis technical bridges and/or management bridges, as required and leverages experience and organizational knowledge to reduce MTTR.

· Work with Change Management/ Release Managers to review proposed change events for production.

· Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.

· Document install-defects and assign severity to the problems that occurred. After fallback, perform postmortem to identify root cause analysis (RCA).

· Participate in internal and external audits, as required by management.

· Work closely with Engineering to ensure all relevant KPI's are implemented within the monitoring framework.

· Escalate issues to the technology, operations, and/or vendor(s) where appropriate.

· Ensure database/application controls and procedures remain compliant with Corporate IT risk.

· Support Disaster Recovery tests and live recovery for all production environments.

Skills and Experience Required:

Required

· Web Servers: Nginx or Apache configurations and reverse proxies

· Linux system administration – ability to manage and troubleshoot Linux systems and services, bash scripting

· JBoss or WildFly Administration experience

· Experience working with third-party vendors

· Able to participate in On-Call rotation

Desired:

· Containerization technologies: Docker, Kubernetes

· Continuous Integration / Continuous Delivery tools: Azure DevOps, Jenkins

· Networking: solid understanding of routing and networking concepts

· Experience working in an Agile development environment

· Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow

Education:

· Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement