Digital Channels & Connectivity Product Manager - Personalization - Vice President - JPMorgan Chase Bank, N.A.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Enablement Services in JPM Access, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Use data to make decisions that improves customer experience, business metrics and product adoption.
• Drive end-to-end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation to deliver personalized features and experiences.
• Develop and execute a personalization product strategy based on user data and insights in collaboration with Executive Director, Product
• Analyze user behavior and other user feedback to optimize personalization algorithms and models.
• Monitor and measure the impact of personalization efforts on key business metrics.
• Stay updates with industry trends and best practices in personalization to drive innovation.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 2+ years of experience as a senior product manager or higher at a fast paced, agile organization with experience driving product development from conception through launch, and scaled adoption.
• Experience with personalization strategies and techniques for the purpose of curating relevant and individualized user experiences.
• Working understanding of personalization tools, technologies, and methodologies such as machine learning, GenAI, data management platforms, recommendation systems and user tracking and analytics tools.
• Experience with data and data architecture in rendering personalized online user experiences.
• Proficiency in data analysis and interpretation to drive data driven decision-making using a healthy mix of quantitative data, qualitative data, best practices and product instinct.
• Track record of delivering thoughtful, user-centric and intuitive experiences
• Ability to manage a development team and be held accountable for sprint planning and roadmap definition within their assigned domain.
• Strong verbal and written communication skills, evidenced by ability to articulate impact and tradeoffs at varying levels of altitude (from your immediate team and up to executive leadership)

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience influencing and collaborating with executive level leadership.
• Experience building products that address the needs of multiple types of users (i.e., marketplaces, e-commerce, multi-product platforms)
• Experience driving product in a highly regulated industry.
• Experience collaborating with other senior product leaders across an organization.
• Comfort with ambiguity and autonomy; you are motivated by figuring out what needs to be done-and then doing it.
• Desire to inspire a problem-first mindset and work with leadership to continue \"raising the bar" for the product organization.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Jersey City,NJ $122,550.00 - $201,000.00 / year