Digital Communications Product Owner - IH Mississippi Valley Credit Union

IHMVCU is recruiting for a Digital Communications Product Owner to join the team at our headquarters office in Moline, IL. This position will enjoy a hybrid work schedule allowing collaboration both in office and remotely.

The successful candidate should have the following skills/qualifications:

• Bachelor's degree; Business or other related field preferred
• 1-3 years of Financial Institution or Financial Technology experience
• 1-3 years as a Digital Product Owner, Technical Product Manager, Business Analyst, Systems Analyst, or equivalent role.
• Experience managing or working with an enterprise Phone System, enterprise Chat Solution, enterprise Video teller solution, or a Banking Software as a Service (SaaS) solution - Preferred

Summary of the Position:

As a Product Owner in the Digital organization, you will be responsible for the end-to-end ownership of the Digital Communications technology and member services. You will ensure the success of our Remote Delivery and Digital organizations by defining, prioritizing, and executing work through all stages of the Product Lifecycle. This role will act as the Voice of the User to ensure software enhancements are driven by a member-centric mindset in which the member is placed at the center of every decision. This role will manage the Phone, Video, Chat, Text, and Digital engagement software solutions, own various operational processes including digital product engagement, and assist with improving associated business processes. This role will maintain Product documentation, create and maintain metrics/OKRs, and ensure successful backlog delivery aligns with the strategic digital roadmap and strategic direction of our remote delivery, sales, and marketing organizations.

What are some of the job responsibilities?

• Manage vendor relationships; such as contracts, invoicing, recommendations for changes to technology, upgrade/downtime communication, feature/functionality, and escalated product support.
• Ensure new product development and existing product enhancements are frequent and align with credit union resources, philosophy, member needs, and strategies.
• Provide recommendations for enhancements, eliminations, improvement actions, and new revenue opportunities.
• Develop, maintain, and demonstrate intricate understanding of product Technology, product descriptions, features, and operations; including how the product functions from start to finish.
• Ensure Product enhancements are driven by a member-centric mindset in which the member (or user) is placed at the center of every decision.
• Maintain robust Product Documentation to include, Roadmap, Agile Backlog (Features, user stories) Data Flow Diagrams, Product Canvas, Process Flows, user acceptance testing documentation, Total cost of ownership tracking, etc.
• Utilize internal and industry data to determine and manage appropriate metrics and KPI's.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. At IHMVCU you'll get:

• Outstanding training, plentiful support and tools needed to be successful in your career
• Competitive compensation
• 401(k) with company match and profit sharing
• Holiday pay & paid time off
• Education reimbursement
• Community volunteering
• Health insurance including dental and vision
• Access to fitness center

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements:

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Lifting Demands: Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.