Digital Communications Specialist 3 - Strategic Digital Services - FT Days - University of California, Irvine

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

The Digital Communication Specialist, reporting to the Head of Consumer Digital Strategy, will work within the department of digital strategic services and in partnership with marketing and public affairs, to drive growth for UCI Health through digital channels, tools, and platforms. In addition to supporting ongoing maintenance and user experience optimization on our consumer-facing website(s), this position will be engaged on related initiatives such as reputation management, online scheduling, patient communications/messaging and other digital patient-facing content. The digital communication specialist will enable success for consumer digital and brand experience channels through project management, voice of the consumer advocacy, ongoing qualitative and quantitative analysis, and strategic recommendations. From a relationship perspective, the position will socialize digital strategy plans and recommendations, manage vendor relationships, collaborate with relevant department stakeholders. They must demonstrate a full understanding of industry practices and organization policies and procedures, as well as good judgment in selecting methods and techniques for obtaining solutions.

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Understanding and experience with online metrics and analytics tools such as Google Analytics and/or WebTrends to determine online marketing and social media campaign effectiveness
• Strong time and project management skills and comfortable with deadlines
• Skill with Microsoft Office products, Word, PowerPoint, Excel and Outlook
• Self-motivated and able to manage multiple initiatives simultaneously
• Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties
• Must have excellent written communication skills
• Must demonstrate customer service skills appropriate to the job
• Knowledge of HTML
• Knowledge of Dreamweaver, FrontPage
• Creative problem solving skills
• Bachelor's degree in Communications, Public Relations, English, Journalism, Marketing or other related field and/or equivalent combination of education and years of directly related work experience
• At least 2 years working knowledge of social media vehicles and tools as well as strong grasp of social media industry trends and best practices
• At least 2 years of experience creating and modifying web page content.
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the organization

Preferred Qualifications:

• Bachelor's Degree in Communication, Marketing, English, Journalism or similar degree program

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.