Digital Ecommerce Analyst (UX) - Sol de Janeiro
New York City, NY
About the Job
Launched in 2015, SOL DE JANEIRO is an award-winning, fast-growing premium global lifestyle beauty brand inspired by the beauty rituals and attitude of the beaches of Rio. Our brand purpose is to spark endless self-celebration and joy through the power and warmth of the Brazilian spirit. This philosophy extends from our products to our corporate culture. We are leaders, permanently inquisitive, category obsessed, incredibly diverse, self-demanding, true team players, and we are all Brazilian in Spirit.
Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Rio, Paris, London, and Germany. Our commitment to excellence has earned us prestigious honors, including TIME100's 2024 Most Influential Company, Fast Company's 2024 World's Most Innovative Companies and 2023 Brands that Matter, Allure's 2024 Readers' Choice Awards, and WWD's 2023 Beauty Inc Award in the Prestige category. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.
We are looking for a UX leader who is a site experience and visual storyteller, has a strong grasp of business goals, user needs, and site experience insights to understand UX problems, and can translate them into engaging, intuitive, and on-brand solutions. The ideal candidate has a passion for emerging technology and strong experience partnering with multi-disciplinary teams.
The position will report to Associate Director, E-Commerce Merchandising.
Overall Responsibilities:
- Conduct in-depth analysis of website traffic, user behavior, and eCommerce metrics to identify trends, patterns, and opportunities for digital testing vision.
- Lead strategy and priorities through behavioral reporting, user surveys, and tests
- Own A/B testing to measure the impact of website changes and recommendations
- Present insights to relevant stakeholders in a digestible format
- Maintain an organized library of results for future reference
- Benchmark ideas and proposals against other web sites or recent studies
- Own overall site health: define metrics and cadence of reporting, strategize improvement and project manage implementation of optimizations
- Become the team expert on user behavior on site, sharing learnings with other teams to drive conversion rate
- Partner with our site team and developers to identify high-impact tests and site updates that are engaging, purposeful and add value over time.
- Strategize and project manage the execution of the A/B testing roadmap for dotcom, laddering up the tests to DTC business goals, and proving incremental value over time.
- Own tech implementation on site and vetting set up of new tools with Ecomm team
- Partner with Ecommerce Merchandising and CMI teams to create and execute research plans across qualitative and quantitative user research, analyze findings, and identify solutions
- Responsible for socialization of user behavior on-site to total organization
- Manage ADA accessibility compliance and on-going certification
- Be the team expert on emerging technology landscape
Job Requirements/Qualifications:
- 7+ years of experience in ecommerce
- 2-3+ years of experience leading and managing a team
- Demonstrated experience working with Shopify
- Experience collaborating with multidisciplinary teams and cross-functional stakeholders throughout the testing and design process
- Ability to strategically present work holistically and to team members of various levels of seniority
- Champion of new ideas
- Proven experience in dynamic/agile working environment
- Strong project management, analytical and presentation skills
- Exceptional written and verbal communication and interpersonal skills
Preferred Qualifications
- Experience in Beauty industry a plus
- Project management within JIRA preferred
- Experience with User Testing, or similar user survey platform, a plus
#LI-Hyrid
In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.
The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, as these may change or new ones may be assigned at any time.
Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
https://soldejaneiro.com/pages/privacy-policy-sol-de-janeiro