Digital Escort (TS/SCI) - Zachary Piper LLC

Zachary Piper Solutions is seeking Digital Escorts to support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking end-user support specialists who are familiar with cloud environments to support an on-going classified program.

Clearance: TS/SCI

Location: Reston, VA, Redmond, WA

Schedule: Shift work – 24x7 operational environment **Mid day and evening shift available**

Responsibilities of the Digital Escort:

·       Complete incoming tickets through Remedy, ServiceNow or other ticketing system

·       Troubleshoot and resolve system issues utilizing customer tools

·       Document all findings from tickets and incidents

·       Provide end-user support to customers at the Tier 1/Tier II level

Qualifications of the Digital Escort:

•        Must hold an active TS/SCI required

•        Excellent customer service skills and focus.

•        Education: Bachelor’s Degree and 1+ years of related professional experience

•        Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow

•        Openness to shift work, as 24/7 support is essential

Compensation of the Digital Escort:

·      Compensation: $70,000 - $125,000+ **based on years of experience**

·      Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday

·      Opportunity to get your foot in the door with cloud 

·      Long-term stable program

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