Digital Lending Analyst - CommunityAmerica Credit Union

The Digital Lending Analyst is responsible for the overall management, configuration, and continuous improvement of CommunityAmerica’s Loan Origination Systems (LOSs). Assists with the management of ancillary and any integrated systems/services. Works closely with management to evaluate business process, data integrity, and compliance issues as they relate to the loan origination systems. Works with technical and functional teams to solicit needs, determines feasibility and implements configuration changes.

Product Management:

• Evaluate new product ideas and strategies appropriate to support go-to-market plans
• Drive action throughout the organization to get new products to market
• Manage all aspects of in-life products, including customer feedback, requirements, and issues

Consulting:

• Consult with the stakeholders to find creative solutions to pressing business problems and assist with the development of the business cases necessary to justify implementation of the solutions.
• Consults with business partners to co-develop a CACU roadmap based on needs and the vendor roadmap
• Consult with the Lending Team on Vendor(s) performance, and assist with the development of SLAs, and the development and prioritization of enhancement requests.

Subject Matter Expert:

• Serve as the subject matter expert for all products related to the applications, such as 3rd party integrations, SSO’s and API’s.
• Provide training & knowledge transfer.
• Participate in user groups and network with peer organizations. Identify improvements to the applications through understanding of the vendor partner roadmap, peer organizations and end user community.
• Collaborates with operations managers and leaders as the Subject Matter Expert on best practices and methods to achieve business objectives using the chosen LOS.
• Serve as a subject matter expert in the development of training materials related to the LOSs.

Project Management: Independently manage assigned projects from inception to completion following CommunityAmerica’s Project Management approach.

Vendor Management: Serves as the day-to-day contact for the various vendors and uses good judgement related to escalating issues.

Configuration:

• Configure system and product specifications and internal workflows to optimize system functionality, efficiency, & security.
• Oversees the design and configuration solutions to resolve system related business problems, meet user requirements, and streamline system workflows.
• Coordinates system mapping between LOS and outside vendors.
• Implements configuration changes and customizations as required by the business.

Release Management: Manage and coordinate new releases of the software, including impact analysis, documentation, testing, scheduling, and change management. Coordinate with IT or vendor tier 2 support to schedule and deploy upgrades and communicate changes to the user community and ensure that the new features are fully utilized. Maintain all application environments (test, training, production, etc.) including documentation, configurations, and customizations.

Security Administration: Create the user roles, profiles and access settings matrix used during the onboarding process. Partner with the IT Security Team to ensure that all systems are in compliance with CACU standards and policies.

Tier 3 Support: Provide tier 3 end-user support (including system configuration, new product set up and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of the digital platform; work with the Appropriate Teams and Vendor(s) Support to resolve system issues escalated from tiers 1 & 2 support.

Training: Coordinate the development of training material and the delivery of training with the staff development team.

Reporting: Collaborate with the Digital Banking and Line of Business Teams to develop dashboards and reports. Develop, track and report upon system performance and feature/functionality utilization. Develop reporting based upon Online Banking Vendor(s) system logs and data extracts to identify trends and anomalies. Prepare and present clear business and technical analysis.

Audit: Support audit requests to verify compliance with policy and procedures. Recommend methods and improvements to enhance control procedures. Work with business to resolve issues identified through audit findings.

Education and Experience Requirements:

Bachelor's degree or higher required.

Required Knowledge, Skills and Abilities:

• 5+ years of product management, business analysis or consulting experience.
• 3+ years’ hands-on experience using or managing Loan Origination Systems
• Demonstrated experience translating business needs into solutions
• Knowledge of writing business rules in an LOS environment is a must
• In depth understanding of the Loan Origination lifecycle is a must
• Experience dealing with both internal and external stakeholders
• Experience presenting strategy, recommendations, and research to senior management
• Must be motivated individual with strong analytical, problem solving, and root cause analysis skills. Logical, process-oriented thinker with a natural curiosity about technology.
• Must have ability to work on multiple, time-critical projects simultaneously.
• Must have the ability to manage smaller assigned projects with minimal supervision.
• Excellent verbal and written communication required, including presentation of complex data in easily understood ways and strong data visualization skills.
• Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects required.
• Must have values consistent with CommunityAmerica's culture.

Preferred Knowledge, Skills and Abilities:

• Prior experience with MeridianLink Consumer (formerly MeridianLink LPQ) is preferred.
• Prior lending related experience preferred.
• Proficiency at using Excel (charts, functions, tables, pivot tables and pivot charts) and experience with PowerBI (or similar) statistical analysis and reporting tools preferred.