Software Guidance & Assistance, Inc., (SGA), is searching for a Digital Products Analytics Manager for a one-year contract assignment with one of our premier hospitality clients in Orlando, FL.

Job Summary:

Seeking a Digital Product Analytics Manager to join a dynamic business team responsible for driving rich and engaging digital products for our customers/owners. Will report to the Sr Director of Digital Product Mgmt.

Working within the Digital Product Team this role drives the measurement and analysis of digital product performance. Including holistically monitoring that our websites and mobile applications are driving the KPIs as intended, through data-driven decision making for gathering benchmark data to measure performance of new features and tracking that the feature is driving the intended results. As a vital member of the Digital Product team, you will be collaborating with the Digital Product team using this analysis to further iterate and refine new features to achieve the intended KPIs.

This role requires an entrepreneurial individual who is highly collaborative and can utilize analytical acumen to problem solve and drive measurable impact. This candidate needs to be proactive, quickly moving from information gathering to analysis to action, often in partnership with teams and leaders within multiple areas of the organization. This team supports multiple lines of business: marketing, brand, digital, customer care, resort operations, product management, information technology and creative teams.

Essential Job Responsibilities:

• Map out and execute the optimization strategy for our digital products.
• Work closely with other internal teams including CRM, Application Performance, Product Management and consumer Insights to ensure proper reporting, NFR's and alerts are set up to measure performance.
• Support Business case development for new digital capital projects.
• Work with analytics to ensure optimization decisions and ongoing improvements can be tracked and validated on an ongoing basis.
• Manage and drive ongoing improvements to our configurable toolset such as, FullStory, Firebase, AppDynamics, with a focus on optimizing conversion, and engagement.
• Understand and optimize conversion paths with the goal of increasing online reservations, sales and profit.
• Accountable for reporting on the quality, UI performance and application health.
• Be the advocate for our websites highlighting the product winners, losers and missed opportunities to the wider organization.
• Work with the Digital Product team to influence product enhancements to be added to the roadmap.
• Work closely with other internal teams to ensure new features developed align with wider cross-channel campaigns are translating into tangible, logical site experiences.
• Suggest and define relevant AB tests to maximize consumer experience and conversion.
• Partner with Marketing teams to understand any campaigns to understand product impact.

Travel Requirements:
Limited travel throughout the year: occasional travel to perform usability testing, meet with vendors, or attend conferences may be required (will not exceed 25%).

Minimum Requirements and Qualifications:

Education

• BA/BS Marketing, Business, Computer Science, or Engineering. Technical undergraduate education with business/product management professional experience will be considered. Experience may be accepted in lieu of degree.

1. 3-7 years of Digital Product Analytics experience.
2. Strong knowledge of web design, usability and user testing.
3. Strong understanding of Scrum application development.
4. High level of day-to-day business acumen.
5. Strong analytical skills.
6. Demonstrated presentation, verbal and written skills.
7. Ability to thrive in a cross-functional environment while juggling multiple responsibilities.
8. Ability to think creatively and outside the box.
9. Proven track record of driving change and implementing process improvement.

Technical Skills

• Experience with Microsoft Suite.
• Experience with Content Management System (CMS).
• Experience using project management tools (Jira, Basecamp, VersionOne, etc.).
• Experience in mining clickstream data.
• Experience in analyzing customer behavior and feedback.

Job experience

• 3-7 years digital merchandising/ecommerce/product marketing experience.
• 2-3 years of experience translating business strategy into actionable optimized experiences online.
• 2-3 years of experience in digital marketing or digital analytics.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.