Digital Print Field Service Engineer at Kforce Inc.
Charlotte, NC 28273
About the Job
- The Digital Print Field Service Engineer will support key customers in-person as an on-site based Field Service Engineer
- Enter service calls in a timely and efficient manner and effectively manage backlog using CRM system
- Professionally present and demonstrate each piece of equipment to clients, staff, and others
- Effectively install and train on equipment from printing to maintenance and special applications
- Diagnose and repair electrical and mechanical malfunctions to ensure operational standards
- Rebuild, refurbish, and update equipment as needed
- Understand the application of all chemicals and inks for purposes of functional use in all machines
- Maintain an inventory of onsite spare parts to be managed and cycle-counted regularly
- Communicate potential sales opportunities
- Share issues and best practices with other Field Service Engineers and supporting staff and actively participate in required support organization meetings
- As a Digital Print Field Service Engineer, you will assist customers via telephone and in-person to diagnose and repair
- Occasionally perform detailed mechanical, electrical and maintenance service at other customer sites
Requirements:
- Bachelor's degree in Electrical, Mechanical or Engineering degree from an Accredited Institute or 3+ years of experience as a Field Service Engineer servicing electrical/mechanical/printers
- Excellent verbal, written, presentation & communication skills
- Strong computer skills with proficiencies in Microsoft Office software
- Ability to work in the field and interface with customers, hands on mechanical experience
- Able to read and understand blueprints and schematic drawings
- Able to work non-standard work weeks with potential for overtime
- Ability to work collaboratively and individually with internal and external teams, work with minimal supervision and in high-pressure environments
- Valid Passport and Driver's License (travel insurance is provided)
- Previous experience with inkjet printers is preferred
- Knowledge of RIP (Raster Image Processor) and Photoshop Applications
- Knowledge and practice of lean manufacturing/Six Sigma or similar
- Proficiency in color management and related software (i1 Profiler)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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