Digital Sales & Service Representative - San Francisco Federal Credit Union

Who Are We?

With an "A" health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 43,000, with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along its successful growth trajectory, SFFedCU is seeking a Digital Sales & Service Representative able to work on-site at our San Francisco office.

The Position

The Digital Sales and Service Representative is responsible for sales and servicing efforts related to various Credit Union’s financial products to prospective and current members. In addition to these efforts, the position supports, promotes and markets promotional activities, and enhances existing and new member relationships.

Role and Responsibilities

• Assists members and potential members with pending account and loan applications.

• On-boards new members who opened their accounts through various channels with welcome calls, while taking time to understand short-term and long-term financial needs.

• Consistently uses professional communication to assist with all incoming requests (including call escalations) through various communication channels.

• Responds in a timely manner to all member inquiries (including resolving complaints or adjusting potential errors) on accounts and loan products by phone and through e-mail.

• Responds to members in the branch as required.

• Processes and funds consumer loan requests.

• Partners and collaborates with members to appraise and understand their financial conditions prior to the granting of a loan; provides potential creative solutions for the resolution of their financial concerns.

• Promotes and markets financial products through teleconsulting and cross-sells all applicable credit union products and services.

• Conducts outbound calls to members and non-members focused on building relationships and increasing products per member with leads and generated lists from Marketing and Business Development.

• Completes outreach efforts to members such as credit card holders with little to no usage to increase product usage and members with loans soon to be paid off to determine new needs.

• Works with team members reviewing loan requirements, matters affecting approval, and to ensure the timely and accurate release of funded loans.

• Ensures checks and general ledger debits and credits balance to the loan disbursement amounts and proper method of delivery of disbursements to members, dealers, etc.

• Builds long-term relationships with the membership.

• Meets/exceeds individual and team assigned goals; proactively collaborates with management to seek improvement in ability to reach goals when needed.

• Manages loan pipeline promptly and accurately.

• Assists the Service Center with member calls during periods of high volume and other projects.

• Performs other duties as assigned.

Who Are You?

You have a minimum of a high school diploma or equivalent. You must also have banking and sales experience with auto, credit cards and personal loans as well as strong teleconsulting skills. A proven record and experience as a successful personal banker, including experience in sales, is required. Strong PC skills are also a must, including Excel, Word, Adobe, internet and website navigation. You should also demonstrate excellent communication and negotiation skills as well as strong problem-solving skills and ability to recommend solutions.

Why Join Us?

The compensation package includes an excellent benefits program including health insurance, generous PTO, 401(k) contributions, profit sharing, a competitive base salary and bi-annual incentives.

SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history of cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.