Digital Servicing Strategy Product Manager - Ford Motor Company
Concord, NH
About the Job
What you'll do...
+ Create and own the product vision for Ford Credit digital servicing.
+ Develop strategies to build/improve digital features that will transform customer experience while improving operational efficiency.
+ Establishing metrics/dashboard to show impacts of any newly created/improved features.
+ Partner with teams across Ford Credit to understand how various customer needs are met via phone, mail and digital channels.
+ Work across the organization to align and drive product adoption with partners
+ Bridge gaps between traditional experiences and online experiences.
+ Partner closely with Engineering, UX, and other cross functional teams to create, drive, and deliver an innovative, compelling, and user-friendly experience to our customers.
You'll have...
+ 5+ years of Product Management experience managing and delivering best in class experiences
+ Expertise in delivering product(s) in matrix organization
Even better, you may have…
+ Familiarity or have worked in SAFE agile
+ Track record of contributions to innovative, successful products and UI Platforms.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/LL6HTHD (https://urldefense.com/v3/__https://fordcareers.co/LL6HTHD__;!!N_LtwI-RPugbI9wg0dJn!AreobwGl5z579JC2TjHL9XafBIDd15JTT9AtJuNFvhBX36P5LTq_ShJXGMVbG1UefP-TXkwHvwQvPuY$)
This position is a leadership level 6.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI-Remote #LI-FordCredit #LI-GM1
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Requisition ID : 36858
+ Create and own the product vision for Ford Credit digital servicing.
+ Develop strategies to build/improve digital features that will transform customer experience while improving operational efficiency.
+ Establishing metrics/dashboard to show impacts of any newly created/improved features.
+ Partner with teams across Ford Credit to understand how various customer needs are met via phone, mail and digital channels.
+ Work across the organization to align and drive product adoption with partners
+ Bridge gaps between traditional experiences and online experiences.
+ Partner closely with Engineering, UX, and other cross functional teams to create, drive, and deliver an innovative, compelling, and user-friendly experience to our customers.
You'll have...
+ 5+ years of Product Management experience managing and delivering best in class experiences
+ Expertise in delivering product(s) in matrix organization
Even better, you may have…
+ Familiarity or have worked in SAFE agile
+ Track record of contributions to innovative, successful products and UI Platforms.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/LL6HTHD (https://urldefense.com/v3/__https://fordcareers.co/LL6HTHD__;!!N_LtwI-RPugbI9wg0dJn!AreobwGl5z579JC2TjHL9XafBIDd15JTT9AtJuNFvhBX36P5LTq_ShJXGMVbG1UefP-TXkwHvwQvPuY$)
This position is a leadership level 6.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI-Remote #LI-FordCredit #LI-GM1
.
.
Requisition ID : 36858
Source : Ford Motor Company
