Great Place to Work Certified!

#BestWorkplaces

#GPTWCertified

Job Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Coordinates food service activities of the dining room by performing the following duties personally or through subordinate supervisors.

Essential Duties and responsibilities Include the following. Other duties may be assigned. Regular and predictable attendance is an essential function of the job.

• Assists in the supervision of the dining room staff, including scheduling, monitoring service and sanitation standards, training and motivation of the staff.
• Estimates food and beverage costs and requisitions or purchases supplies.
• Visually inspects the dining room daily and takes action to ensure the dining room is neat, clean, and organized and that all equipment is in working order and in a “guest ready” condition.
• Confers with food preparation and other personnel to plan menus and related activities such as dining room and private party operations.
• Inspects food and food preparation to maintain quality standards and sanitation regulations.
• Assists service staff employees and may occasionally perform in the capacity of any of the positions supervised.
• Above average math skills.
• Assists in seating residents and providing additional service as needed.
• Regularly monitors supplies, to include linen, glassware, china, silverware and condiments to ensure the dining room is properly stocked to meet the needs of the residents.
• Assists in the documentation and submits work orders to report items that need to be repaired and follows up with the facilities/maintenance department accordingly.
• Investigates and resolves food quality and service complaints.
• Reviews financial transactions and monitors expenses to ensure efficient operation, and to ensure expenditures stay within budget limitations.
• Establishes and maintains policies and procedures for dining standards.
• Ability to work in a fast paced environment.

Supervisory Roles

• Assigns and inspects all staff sidework daily.
• Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• May perform daily payroll edits. Adjust payroll records as appropriate. Perform end of period review.
• Observe work environment for potential injury hazards and take appropriate preventative safety precautions. Actively participate in prevention, reporting, and management of Workers’ Comp. Claims.
• Able to read and write reports, business correspondence, memos and staff performance evaluations.
• May manage staff schedules.
• Ability to effectively deal with employees and residents, which will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Ability to move through a crowded dining room to monitor activity and service levels.
• Excellent organizational skills.
• Oversees the setting up and breaking down of the dining room and service areas.
• Assists in conducting performance evaluations. Coaches and counsels dining room service staff when necessary.
• Issues verbal and written instruction to the dining and kitchen staff.
• Regularly assists in conducting dining room and kitchen staff meetings for the purpose of keepingthe staff informed, provide training and to create a positive work environment.

Qualifications

• Communication Skills
  • Ability to communicate clearly and effectively.
  • Interact well with our Carlton Family – residents, family members, all staff members, futureresidents.

• Reasoning Ability
  • Ability to apply common sense understanding and carry out written or oral instructions.

• Education and Experience
  • According to Title 22 requirements, employee must be at least eighteen (18) years of age.
  • Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six monthsto one year related experience and/or training; or equivalent combination of education and experience.
  • Must have basic knowledge of food preparation, service standards and resident relations and etiquette.

• Certificates, License, Registration
• Current First Aid Certification (obtained through community)
• Valid CA Drivers License
• DOJ and FBI fingerprint clearance must be completed prior to working in community (obtained through community)
• Health screening and negative TB test, must be less than six (6) months old. (obtained through community)

Carlton Senior Living’s Commitment to Pay Transparency

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.

Carlton Senior Living benefits are designed to convey Carlton Senior Living’s culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

• Premium coverage for employee medical insurance
• Flexible Spending Account (FSA)
• Dental, Vision, Short/Long-term Disability, Basic Life, Voluntary Life and AD&D insurance plans;
• Generous vacation time and leave plans, as well as paid sick days and parental leave;
• Generous benefits like mental and emotional health support through our Employee Assistance Program, a 401K company match, gym and tuition reimbursements.

Carlton Senior Living reserves the right to modify or change these benefits programs at any time, with or without notice.

Carlton Senior Living’s Commitment to Equal Employment Opportunities

Carlton Senior Living is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Per Department of Social Services regulations, all applications must undergo an extensive background check, and certain misdemeanor convictions will require an exemption.

Carlton Senior Living is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at hrdept@carltonseniorliving.com .