Direct Care Staff at Quality Family Services

Based in Fresno, California, Quality Family Services (Quality) provides 24-hour, 7-day a week, direct care and supervision of adolescents, ages 12 to 17, and nonminor dependents, living in our Short Term Residential Therapeutic Program (STRTP) facilities (homes). Each home has up to 6 clients each and are located in residential neighborhoods throughout the greater Fresno area. Quality is a non-profit organization that has been providing services to underserved populations in California for over 40 years. Each of our STRTP facilities are licensed by the California Department of Social Services and is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) International. Our mission is to unlock the potential in those we serve regardless of their circumstances; to become responsible, caring and successful members of their families and communities.

We are seeking new Direct Care Staff to join our team. Your role will be to provide direct care and supervision for adolescents and nonminor dependents in one or more Quality Short Term Residential Therapeutic Program (STRTP) homes.

As a member of the STRTP department, you will work with Mental Health Program staff, Facility Managers, Case Managers, Compliance staff, and management and administrative staff and report to our STRTP Director or Administrator.

What You Will Do:

• Supervise, protect, and care for clients individually and/or in groups throughout each shift.
• Assist each client in working individually and/or within a group. Facilitate helping clients handle their problems by using techniques identified in their individual safety plans.
• Administer positive discipline and setting of limits for behavior that are consistent with trauma-informed care standards.
• Know and assist each client in achieving their STRTP goals.
• At every shift, document each client’s progress in their daily client log; identify the possible need for additional professional services and communicate such findings to the Manager on duty and the client(s)’ clinician(s) during the weekly STRTP client case review meetings, when appropriate.
• Provide clients’ access to core services and supports, daily activities, and emotional and social supports, as necessary.
• Perform household duties directed toward developing clients’ self-help skills. Household duties may be performed by the client(s) or in partnership with the client(s). Client participation in these duties shall be voluntary and specified in their individualized Needs and Services Plan. No household duties shall go undone because a client refuses to participate.
• Report to the Manager and make recommendations to address identified problems. Required forms of communications to Managers are verbal, handwritten, and/or by typing into an Electronic Medical Record database to update the client's confidential information.
• Perform any other duties that may be necessary to ensure the health and safety of clients and staff.
• Understand and implement Quality's policies and procedures

What You Will Bring:

Our ideal candidate shall meet one of the following criteria:

1. A Bachelor of Arts or Sciences Degree.

2. A valid Child Development Teaching Permit.

3. Completed 12 semester units of Early Childhood Education, Adolescent Development, or Foster and Kinship Care Education and have at least 100 hours of experience working with youth.

4. A valid certificate as an Alcohol Counselor, Drug Counselor or Alcohol and Drug Counselor, and have at least 100 hours of experience working with youth.

5. A valid vocational training certificate, credential, or documentation demonstrating that the individual is a trade journeyperson who instructs children in vocational skills and have at least 100 hours of experience working with youth as a mentor, athletic coach, teacher, vocational coach, tutor, counselor, or other relevant experience as determined by the department.

6. Previously been employed as a full time staff or served as a volunteer at a group home, short-term residential therapeutic program, or substance abuse treatment program for at least one year.

7. Relevant life experience in the child welfare, mental health or juvenile justice systems as a consumer, mentor, or caregiver or other relevant experience as determined by the department.

Direct Care staff should have the following skills:

• Knowledge and understanding of the needs of children served in a children’s residential setting;
• Skills and abilities to engage and develop a rapport with children who have various backgrounds;
• Skills and ability to provide consistency and behavioral limits through relationship-based interventions; and
• Skills to communicate effectively with the ability to solve problems in a collaborative manner.

Types of Available Work Schedules:

• 8-hour shift
• Day shift
• Night shift
• Monday - Friday
• Weekend availability
• On call
• Part-time
• Holidays

Why You'll Love Us:

The philosophy of Quality Family Services is to render quality community services in a professional and competent manner to a diverse client pool. To impart this philosophy Quality Family Services promotes the provision of consistent, safe, secure and comprehensive care and services that strive to meet a myriad of client needs. Quality Family Services program services are designed to afford a high caliber of care to clients and their families through a caring array of well-trained, professional and skilled staff.Because Quality depends on the collaborative efforts of many to realize our philosophy, all employees receive training that instills our agency's philosophy, policies and procedures. Ultimately, Quality Family Services thrives to establish a genuine and secure home environment for all residents and excellent services for all persons served.

Salary range for this position is $16 - $2 per hour. We offer the following benefits:

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Flexible Schedules
• Vacation Leave
• Sick Leave
• Holiday Pay

DEI Statement:
We prioritize diversity and inclusion in our workplace as well as our hiring practices. We are committed to employing people from various backgrounds with unique perspectives and experiences. We recognize that input from all voices informs innovation and strengthens our business.


EOE Statement:
We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.