Direct Client Active Directory and Server Support SME Richardson TX at InfoVision

Job Title: Active Directory and Server Support SME

Location: Richardson TX

Duration: 12 Months
Department: Information and Security Support

Job Overview:

The AD Cum Server Support SME will be responsible for managing and maintaining Active Directory (AD) and providing expert-level support for server environments. This includes overseeing O365 operations, implementing security protocols, and ensuring optimal performance across virtual machines, backup systems, and various IT infrastructure tools. The role also involves collaborating with cross-functional teams, maintaining system documentation, and ensuring compliance with IT standards.

Key Responsibilities:

• O365 and AD Management:
  • Oversee and maintain Active Directory (AD) infrastructure, including user management, group policies, and security.
  • Support and troubleshoot Office 365-related issues, ensuring seamless integration with AD.
• Server and Virtual Machine (VM) Management:
  • Perform hardening of servers and virtual machines (VMs) to enhance security and performance.
  • Conduct regular OS patch management for servers and VMs.
• Dell Monitoring Tool:
  • Utilize Dell Monitoring tools to ensure the health and performance of servers and VMs.
  • Respond to alerts and resolve system performance issues in a timely manner.
• SQL Server – AD Integration:
  • Manage SQL Server instances with an emphasis on AD integration for authentication and security.
  • Assist with AD-related SQL Server configuration and troubleshooting.
• Backup and Restoration:
  • Manage VM and database backups, including regular testing of restore procedures.
  • Oversee and monitor backup systems to ensure data integrity and availability.
• File Server Management:
  • Maintain file server environments, ensuring data security, backup, and compliance with organizational policies.
• Certificate Management:
  • Manage the lifecycle of certificates, including issuance, renewal, and revocation for server and application security.
• Database Backup and Restore Testing:
  • Conduct routine backup and restore testing for databases, ensuring all data is recoverable and secure.
• Endpoint Patching Tool:
  • Implement and maintain endpoint patching tools, ensuring all devices are up to date and secure.
• ITSM – CMDB (Configuration Management Database):
  • Maintain and update the CMDB to ensure all configuration items are accurately documented and tracked.
• Email Security:
  • Oversee email security, ensuring compliance with organizational policies and protection against threats like phishing or spam.
• Documentation:
  • Create and maintain comprehensive documentation for all processes, systems, and configurations, ensuring knowledge transfer within the team.

Skills & Qualifications:

• In-depth knowledge of Active Directory (AD) and Office 365 (O365) administration.
• Proficiency with Dell Monitoring Tools and experience in server and VM monitoring.
• Strong experience with SQL Server, specifically regarding AD integration and management.
• Expertise in server hardening, OS patch management, and endpoint patching tools.
• Familiarity with backup technologies for both VM and databases.
• Understanding of email security best practices and technologies.
• Experience with ITSM – CMDB processes and tools.
• Ability to manage certificate lifecycles and handle complex file server management tasks.
• Strong troubleshooting skills and attention to detail.
• Excellent documentation skills to maintain technical records.

Preferred Qualifications:

• Certifications such as Microsoft Certified: Azure Administrator Associate, MCSA, or MCSE.
• Experience with virtualization technologies like VMware or Hyper-V.
• Familiarity with ITIL practices and ITSM tools.

Soft Skills:

• Strong communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.
• Problem-solving mindset with a focus on delivering results.