Director, Acceptance Solutions - Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa Acceptance Solutions and the Visa Acceptance Platform is Visa’s digital merchant and acquirer payment management platform, with industry leading global processing connectivity, risk and fraud management, and payment acceptance solutions. Visa Acceptance Platform is a strategic distribution platform for Visa products and services, and a critical value-added service for merchants and acquirers accepting many payment methods globally.

The Acceptance Solutions Product Office is the strategy, solutioning and go-to-market team that works with the regional sales, business development and marketing teams to understand market trends and opportunities and key client needs, and to develop product investment and go-to-market plans.

Job Description

The Director of Acceptance Solutions will be a key member of North America Acceptance Solutions Product Office, which is accountable for financial and operational performance of Acceptance Solutions in North America.  This role will be specifically responsible for working with a lead of the solutions office to understand the merchant and partner product needs in North America and to engage cross functionally to develop product roadmaps and effective go to market strategies. This position will be based in the San Francisco Bay area.

Responsibilities

• Owns client solutioning for a set of verticals and product portfolios, including:
  • Supporting sales engineering and product teams in developing unique client solutions
  • Working with product owners to prioritize product development needs spanning strategy, sales, client services, regulatory and localization factors
• Owns perspective on product market fit, key gaps, and opportunities for products in portfolio and owned verticals
• Serves as primary point of contact for product leaders in understanding needs of vertical
• Serves as primary point of contact for sales teams (generalist, specialist, sales engineers) in understanding products and vertical solution offerings
• Coordinates go-to-market activities for new products / capabilities across portfolio
• Owns strategic initiatives related to portfolio
• Builds business cases for new product development and feature enhancements
• Support creation/design of new specific solutions that generate significant revenue contribution for the region and overall organization
• Support the ongoing solution prioritization process for new, proposed initiatives to create fact-based assessments of the projects to provide recommendations for Executive Leadership
• Develop and maintain regional solutions roadmap informed by the solution prioritization process and underlying product capability builds and specific project efforts
• Thought leadership: You will continuously challenge the status quo and you will be relentless in your focus to initiate and drive change

Locations: Foster City, CA or San Francisco, CA 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• Bachelor's and 10+ years of relevant experience most likely found in payments / financial services focused management consulting role, strategy and / or operations roles at a payments company (e.g., a payment facilitator, an independent software vendor, acquirer), or payments roles at a merchant
Preferred:
• MBA or STEM graduate degree from top-tier institution or similar academic / professional experience
• Typically requires 12+ years total experience with 3-4+ years of post-graduate experience in relevant area
• Experience in and/or significant exposure to the payments industry preferred
• Experience with technical requirements collection, documentation, and management
• Ability to independently lead and manage projects with multiple workstreams, with proven leadership success over a wide variety of functional business problems
• Ability to structure and manage complex cross-enterprise projects and processes with multiple stakeholders at both senior and junior levels
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor, attention to detail and ability to structure and analyze sophisticated financial modeling
• Experience working with economic theories, strategic and prioritization frameworks, scenarios analysis, and competitive assessments. Knowledge of payment industry revenue drivers a plus.
• Personal presence and ability to clearly communicate compelling messages to senior managers and external business partners
• Strong interpersonal and leadership skills to influence and build credibility as a peer with functional and regional leaders within Visa
• Commitment to continuous training and improvement of employees throughout the corporate strategy function
• Self-starter, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 178,400 to 258,750 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.