Director, Account Management - GXO Logistics Supply Chain, Inc.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Are you ready to take your career to the next level with a rapidly expanding global company? As the Director, Account Management, you will be responsible for managing the customer experience within the company, as well as leading complex solutions that deliver value. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Establish a strategic direction for achieving account penetration and delivering plans
• Utilize a Voice of Customer (VoC) methodology to manage the customer experience within the company
• Maintain accountability for growth while ensuring that GXO exceeds customers' SLAs and expectations
• Provide leadership in project management, process control, quality initiatives, RFP response, creating Statements of Work (SOW), etc.
• Lead negotiations and develop relationships to navigate both internal and external initiatives

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 7 years of progressive experience in supply chain management
• Experience in project management, process control, quality initiatives (ISO/ACE/6S), distribution/warehousing, production planning, statistical analysis, pricing, RFP response and SOW creation
• Proven logistics industry/supply chain management knowledge with competency in omni-channel distribution or retail supply chain systems

• 10 years of experience in supply chain management
• Superior customer relationship management experience and skills
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Solid project and time management skills with the ability to multitask and handle customer expectations

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.