Director- Back Of House - Chick-fil-A
Omaha, NE 68116
About the Job
Director- Back of House
Role Description
Are you passionate about delivering world-class food in a clean and safe environment? Do you thrive on assembling and leading large teams to success?
Join Chick-fil-A at 156th & Maple as a Back of House Director and be part of an organization that values personal and professional growth, community service, and genuine hospitality. You will work closely with the Owner/Operator and Leadership Team to develop processes for food cost management, providing world-class food, inventory management, catering orders, and labor scheduling. This is an operationally focused role with roughly 80% of your time in restaurant operations and 20% working on business strategy.
Hours of availability would be Monday-Saturday, with 40-45 hours worked per week, open availability and one day off in addition to being off on Sunday.
Role Responsibilities
Leadership Focus
1. Hold Shift Leaders and Team Members accountable to quality and operational standards in order to meet customer experience and profitability goals.
2. Conduct regular meeting cadence with direct reports and represent team during Director meetings and one-ones with Operator
3. Build a high-performance team and develop them with coaching, training, accountability and leading by example
4. Perform performance evaluations and hold team to handbook requirements
Financial Performance
1. Food Cost Gaps; ensure food cost for the month stays on target by controlling waste in the kitchen, by following Lean Systems, overproduction is not occurring, food/paper is not being wasted, and waste is being tracked
2. Truck orders are placed daily and inventory is arriving “just in time”
3. Strategically schedule back of house staff to maximize order accuracy, food quality, and profitability
Operations
1. Open and/or close, lead shifts, key holder
2. Create and continuously enhance back of house systems: lean systems, equipment maintenance, opening and closing procedures, cleaning programs, etc.
3. Responsibility for quality and safety checks: SAFE Daily Critical and ERQA (Training Provided)
4. Lead back of house team in food safety procedures in preparation for scheduled and unscheduled health assessments
5. Create a culture of food safety with a relentless pursuit of providing quality food, quickly and accurately
Behavioral Characteristics
• High Integrity
• Relentless in the pursuit of excellence
• Servant leader
• Positive Attitude- with guests and team members
• Coachable
• Collaborative
• Driven, results-oriented
Qualifications:
• Previous kitchen experience in an Operational and Leadership Role
• Track record of business results
• Experience managing food costs
• Optimistic in adversity
• Ability to work 40 hours a week with complete open availability
• Anticipated 5 to 10 overtime hours available weekly
• Flexibility with role responsibilities as the business grows
• Bilingual preferred but not necessary
Benefits
• Vacation PTO
• Health, Dental, and Vision insurance with Operator contributions
• Partial Allowance for gym membership, work attire and cellphone
• Scholarships
• Flexible work schedule with Sundays off
• Positive and Fun Environment
• Direct mentorship and leadership development from Owner/Operator
Working at a Chick-fil-A® restaurant is more than a job - its an opportunity to grow personally and professionally, to give back to your local community, and serve alongside friends as you show genuine hospitality to guests in Northwest Omaha. Chick-fil-A at 156th & Maple is locally owned and operated by Grahm Talbitzer who has a passion for the development and mentoring of staff along with giving back to a community that he cares deeply for. Come join an amazing organization that focuses on having fun while showing guests genuine hospitality every day.