Director, Business Program Management, US Financial Services - Microsoft

Are you an Executive Engagement and Communications Lead professional with a demonstrated ability to think strategically about an organizations brand and reputation? Are you equally skilled in developing and executing a customer and partner engagement plan that maximizes our executives time in the field? Do you thrive in fast-paced, highly visible environments? 

We are looking for a Director, Business Program Management to support the office of the Corporate Vice President (CVP) for US Financial Services. This role requires the ability to think both at a strategic and programmatic level, be able to effectively drive processes and consistency across the business and deliver impactful business outcomes. The individual needs to be comfortable working with and engaging leaders while managing priorities in a fast-paced, complex environment.   It is required to be within commuting distance of either NYC, Philadelphia, Boston, or Washington DC. 

This role will orchestrate across a variety of stakeholders for core deliverables and requires an individual who is a team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business.   

By applying to this U.S. based position, relocation does not apply/is not provided for the role.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications

Required/Minimum Qualifications 

• Bachelors Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
  • OR equivalent experience.
• 6+ years of strategic and programmatic enterprise experience developing and executing customer and partner engagement plans including:  Field customer engagements, requests, and escalations; Communication strategy, support and execution;  Customer/Partner site visits and events.

Preferred Qualifications 

• 10+ years enterprise experience in business planning, operations management, strategy, project management, program management or related. 
• 5+ years of experience in executive communications, including employee communication, marketing, public relations and/or journalism. 
• 5+ years of project management experience with a track record of success in high-performing teams 
• Business maturity and experience working with executives/leadership 
• Demonstrated track record of successful program leadership in complex environments

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $129,200 - $273,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $299,400 per year.   

Microsoft will accept applications for the role until September 16, 2024.

Responsibilities

Customer and Partner Engagement 

• Proactive planning of CVP engagement with customers and partners in alignment with the teams strategy, goals, and objectives. 
• Run an effective triage process for directing ownership of all customer engagement requests from the field. 
• Coordinate and manage to closure all customer escalations directed towards the CVP including conducting due diligence across field teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or Subject Matter Experts (SMEs) who should take execution ownership of resolving the issues. 
• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities. 
• Ensure all executive engagements/field visits at CVP level and above are run smoothly with right customers/partners engaged and productive meeting outcomes achieved. 
• Act as a single point of contact aligning with local teams and stakeholders to prepare for site visits, working directly with associated Executive Offices from planning to execution, and driving follow up actions and communications. 
• Maximize customer, partner, and field engagements undertaken by the CVP during domestic and international travel, including aligning with local teams and stakeholders to prepare for site visits, prepping the leader, and driving follow up actions and communications. 
• Coach account teams on exec engagement strategy, including overseeing all requests from Americas accounts for the upper-level Leadership Team. 
• Actively participated in the Americas Customer Engagement and Communication Community, leveraging best practices and actively contributing to process improvements.  

 Executive Communications 

• Lead, create and execute the Enterprise Operational Unit communications strategy (internal & external), messaging framework and overall plan. In partnership with CVP Business Manager, provide communications support for internal and external communication needs.    
• Construct, plan and execute on executive communication support including leader messaging and development, org and employee communications (e.g., all-hands/newsletters/events), internal and external presentation and content support. 
• Develop a rhythm of communication that builds upon the Americas and Microsoft Customer and Partner Solutions (MCAPS) communication plan and drives clarity and engagement for the organization. 

• Own the creating of executive content: including scripts, talk tracks, videos, and social media amplification plans. 
• Build momentum, excitement and inspire action in the field through the voice of the CVP with relevant communications sent proactively and with predictable frequency.
• Embody our culture and values.