Director, Business Sales Operations - NICE

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

In the executive capacity of Director of Sales Operations, the director will be responsible for translating strategies into executable plans, executing GTM strategic decisions, and ensuring process discipline.

Working closely with the regional operations and the executive team, the director will manage and lead strategic planning activities and will facilitate project plan implementation and communication.

The director will work to achieve actionable results through others, build strong and sustainable relationships, and successfully interact with all levels of the organization.

How will you make an impact?

• Overseeing (directly and indirectly) business processes;
• Data expert – lead data analysis and support decision-making processes using data;
• Managing certain portions of the business functions directly and working closely with all other functions including sales, services, finance, and marketing;
• Developing and coordinating plans, policies, resources, and mission as well as goals, vision, and expectations;
• Implementing the operational governance and rhythm of business;
• Working closely with the regional units and staff to prepare complex analyses, develop presentations, lead multi-disciplinary projects, and track objectives and action items;
• Acting as project manager for weekly leadership meetings, monthly business reviews, and quarterly business reviews;
• Assisting in defining, streamlining, and communicating operational and decision-making processes;
• Providing detailed analysis and/or tracking of operating data and trends, at other companies and within the industry or global economy;
• Providing ad-hoc analysis and decision support, data mining, and data analysis.

Have you got what it takes?

• BA or BS in a business-related field, such as Business Administration, Computer Science, or Finance;
• Previous applicable experience in leading Sales Operations team of 5+ years;
• Domain understanding of enterprise software, business solutions, and business intelligence;
• Excellent thought leadership with demonstrated ability to develop relationships with ‘C’ or VP level business leaders to influence and lead on tactical and strategic issues. Exceptional skills in discretion and diplomacy are critical;
• Substantive exposure and engagement with the planning, execution, and management of complex global projects;
• Engaged approach to collaborative co-dependent relationships with exceptional communication and presentation skills;
• Inherent self-sufficiency, flexibility, and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve results;
• Advanced strategic and project management skills;
• Data-driven and advanced analytical skills.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5238
Reporting into: Chief Data Officer
Role Type: Manager

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud, and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.