Director, Business Transformation - Quest Diagnostics

This position is a key member of the National Operation Excellence team, driving an end-to-end analysis of the Business Operations & performance measures, identifying cross-functional system view of opportunities for profitable growth, and driving business transformation leveraging the Quest Management System (QMS) specifically focused on Continuous Improvement (CI), system thinking, and big data analytics techniques (adopting AI). Additionally, this role requires operational experience in business financials, functions, and demonstrated ability to collaboratively work across multiple functions to drive change.  This role will coach and develop national and regional teams that are responsible for driving business analytics, use of QMS toolset with the operating functions, project management of the business transformation projects and leading / implementing appropriate operating cadence for the business.

• Owns the learning, application, and adoption of QMS principle and practices across large portions of the enterprise with the goal of building localized self-sufficiency, sustainability, and scalability of improvement efforts.
• Champions and drives the use of big data analytics tools to tackle system level problems.
• Cultural change shift from dashboards and analytics towards actions and results.
• Owns a portfolio of initiatives (i) strategic business transformation projects, and (ii)operational execution that result in large-scale improvement across designated functions and businesses.
• Demonstrated understanding of continuous improvement, process management, or system thinking (value stream thinking)
• Proven track record in facilitating cross functional discussions, targeted workshops, and Kaizens to achieve strategic & operational objectives.
• General knowledge of Hoshin and breakthrough planning ​
• Demonstrates expertise in driving cross functional collaboration and business transformation projects using program management principles and tools, and has a strong track record of success leading and influencing at the senior leadership level without direct authority in driving change, 
• Captures, quantifies, and reapplies best-in-class practices between laboratories, businesses, and regions.
• Acts as a change agent to guide teams toward success.
• Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and monitoring systems)
• Works with functional and site leaders as a “thought leader” to create future state improvement roadmaps with clear executable plans that are in line with the business strategies and improvement needs.
• Contributes toward building a grass-roots culture of continuous improvement, use of big data analytics techniques, system thinking, and cross-functional collaboration.
• Leads QMS training classes.
• Actively communicates with project sponsors and stakeholders.
• Establishes regular points of communication. 
• Manages sponsor and stakeholder’s expectations.

Education:

Bachelor's Degree Required (industrial engineering, supply chain or other technical focus).

Required Work Experience: 

• 10-15 years of direct responsibility of operational ownership of different aspects of a business, and Continuous Improvement experience, in areas of Industrial Engineering, Manufacturing, Organizational Leadership, or Healthcare​

Physical and Mental Requirements: 

• Demonstrated success leading large, complex, cross-functional change initiatives (15+ years)
• Previous experience designing and deploying “kaizen culture” across medium-to-large organizations.
• Experience working in the Toyota Production System, Danaher Business System, Virginia Mason Production System, Honeywell Operating System or similarly mature and rigorous lean model.
• Expert-level experience using robust, structured problem-solving and designing counter-measures for multivariate problem. 
• Demonstrated understanding of continuous improvement, process management, and systems thinking.
• Proven track record of fostering leadership alignment, target setting, and ‘catch-ball’.
• Poise and leadership presence when facilitating discussions and leading workshops.
• Experience managing geographically dispersed teams.
• Demonstrated ability to develop strong relationships with others.
• Demonstrated ability to influence without authority at Regional Leadership team level
• Ability to work on and link strategy to tactics
• Advanced data analysis skills.
• Financial and Business acumen
• Change Agent
• Ability to work on and link strategy to tactics, including working knowledge of Hoshin-Kanri (Policy Deployment) principles and practices.
• Effective written and verbal communication skills across multiple formats:  formal presentations, training material development, meetings, conference calls, e-mails, and memos.
• Ability to handle multiple projects simultaneously

Skills:

• Excellent written and verbal skills, results oriented, and collaborative. 
• Problem-solving skills 
• Ability to handle multiple projects simultaneously 
• Advanced in Microsoft Excel 
• Ability to use Minitab or other statistical analysis tools 
• Biased towards action
• Ability to handle “grey” areas and drive action
• Skilled in Microsoft Word and PowerPoint 
• Comfortable with Microsoft Project 
• Interpersonal skills 
• Decision-making skills 
• Planning and organization skills 
• Negotiation skills 
• Results-oriented  

Work Environment:

• Individual will be required to work both remotely and on-site in our various operational functions. This includes but not limited to our labs, Logistics hubs, Patient Services Centers, and commercial operations.  The role requires the need to occasionally be onsite during evening or 3^rd shift hours. 
• 25-50% Travel

Licenses/Certifications:

• Required: Lean/Sigma Black Belt or equivalent by reputable firm or company
• Preferred: Lean/Six Sigma Master Black Belt or equivalent by reputable firm or company 

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets