Director, Clinical Applications at University of California, San Francisco
San Francisco, CA
About the Job
Job SummaryThe Director, Clinical Applications plans, develops, articulates, implements, monitors, and maintains the business and administrative aspects of the electronic health record and clinical information systems across UCSF Health and its affiliates, and serves as a consultant and partner on the effective use of clinical information systems across these customers
The incumbent participates with other operational leaders to execute on the strategic plans and objectives of UCSF Health and the research, teaching, and patient care missions of the Schools of Medicine, Nursing, Pharmacy, and Dentistry
The role facilitates alignment with other leaders in Clinical Systems, Information Technology, and Digital Health to ensure that the organization’s missions and strategic objectives are enabled and advanced by its information systems
The Director, Clinical Applications oversees execution of a portfolio of major, complex, and strategically important projects across the enterprise. This role represents the health system in systemwide, state, and national meetings and other forums
The Director, Clinical Applications, makes decisions on business applications matters and ensures achievements of objectives
S/he/they develops and sustains business application systems that are in compliance with organizational goals, values, and mission
Erroneous decisions or failure to achieve goals results in additional costs and serious delays in achieving objectives and goals.Key Functions of this role include:Oversight of Clinical Application implementationsEpic clinical application management including roadmap developmentOversight of overall Clinical Application business continuity/support and downtime preparednessClinical Application analyticsClinical Research functionality in the EHRTeam developmentPartnership with Architecture, Design, and Solutions teamsBudgetary managementLiaison to Clinical Digital Innovation Programs (Patient Flow, New Patient Acquisition, etc.)Oversight of Finance Application/Project PortfoliosThis position is classified as Flexible for onsite work requirements.This role allows partial or full days of remote work
Job duties require intermittent physical presence at a UCSF or affiliate location, for specific categories of activities
Onsite presence is expected to be approximately 2-3 days most weeks, but certain activities may require employee to be in the office for more extended periods.Onsite activities may include, but are not limited to, executive meetings, collaboration meetings, customer meetings, team-building events, go-live readiness activities and support, 1:1 meetings, and team meetings.A designated workspace will be assigned only in cases where employee comes to the office at least 4 days/week or for other documented physical or ergonomic special requirements
Hoteling options will be provided at our major team locations at Mission Center Building and Shattuck Street (Oakland). Job duties may require presence at additional UCSF and affiliate locations
The home office will be located at 1855 Folsom Street, San Francisco.Employee will be responsible for commuting expenses
Expenses to a location other than the assigned primary office location may be reimbursable to the extent that they exceed the employee’s standard commute and follow UCSF policy.Due to the variable nature of our work, employee may be requested to report to the office with 4 business hours of notice
Business hours are defined as 0800-1700 PT Monday-Friday.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF
For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $138,400 - $335,800 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: Department DescriptionClinical Systems and Health Informatics are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners
This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.Applicants must be able to adhere and emulate Clinical Systems culture and core values as stated below: “People First: Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future
We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver. Clinical Systems Core Values include:Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,exhibits bias-to-action, and avoids analysis-paralysisInnovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.Required QualificationsBachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training5-7 years clinical application leadership experienceThorough knowledge of clinical applications concepts, policies, and practices, including planning, design, development, testing, integrations of software and systems, programming, and training and support methodologiesThorough knowledge of healthcare information technology, medical terminology and leading clinical information systemsIn-depth and comprehensive understanding of clinical applications and integration with clinical processes and workflowsAble to work across multiple locations throughout the health system and affiliates, including occasional travel to other UCs or national conferences and user groupsExcellent skills in developing strategic plans, evaluating and developing staff competencies, organizing operations, and fiscal management
Includes experience implementing large technology projects in healthcare settings
Proven ability to manage concurrent implementationsExcellent communications skills to convey complex information clearly and concisely to all levels of staff and management, with the ability to motivate, influence, and persuade others, and cultivate a strong commitment to efficiency, functionality, and quality customer serviceStrong writing ability for both complex technical as well as narrative workExcellent leadership skills, with the ability to create and maintain a goal-oriented climate of teamwork and collaboration across departments for effective problem solving, conflict resolution, support for organizational values, and consistent achievement of objectivesExcellent ability to collaborate with senior management and executive-level staff, to develop and implement objectives, goals, budgets, strategic plans, policies, and priorities, and to measure and evaluate operations in conjunction with themExcellent analytical and critical-thinking skills, to quickly troubleshoot problems, and develop and apply analytics to identify and implement successful solutions
Possesses operational expertise, business management, and planning skills to integrate clinical technology with business requirements and drive operational executionPreferred QualificationsKnowledge and understanding of interdependencies of functional departments and groups within the health system and external partnersMaster’s degree in health management, technology, public health, or related disciplinePrior Epic Certification in at least one clinical moduleAbout UCSFAt UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team
Consistently ranked among the top 10 hospitals nationwide by U.S
News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere
In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.Pride ValuesUCSF is a diverse community made of people with many skills and talents
We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce
We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care
Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationHealthJob Code and Payroll Title006035 CLIN APPLICATIONS MGR 2 Job CategoryClinical Systems / IT Professionals, Executive, Professional and Managerial, Supervisory / ManagementBargaining Unit99 - Policy-Covered (No Bargaining Unit) Employee ClassCareerPercentage100%LocationSan Francisco, CA CampusMission Center Building (SF) Work StyleHybridShiftDaysShift Length8 Hours Additional Shift DetailsMonday - Friday, 8 a.m
- 5 p.m.Department Name: Clinical Systems - Clinical ApplicationsPosition Type: Full TimeReq Number: 81800BR
The incumbent participates with other operational leaders to execute on the strategic plans and objectives of UCSF Health and the research, teaching, and patient care missions of the Schools of Medicine, Nursing, Pharmacy, and Dentistry
The role facilitates alignment with other leaders in Clinical Systems, Information Technology, and Digital Health to ensure that the organization’s missions and strategic objectives are enabled and advanced by its information systems
The Director, Clinical Applications oversees execution of a portfolio of major, complex, and strategically important projects across the enterprise. This role represents the health system in systemwide, state, and national meetings and other forums
The Director, Clinical Applications, makes decisions on business applications matters and ensures achievements of objectives
S/he/they develops and sustains business application systems that are in compliance with organizational goals, values, and mission
Erroneous decisions or failure to achieve goals results in additional costs and serious delays in achieving objectives and goals.Key Functions of this role include:Oversight of Clinical Application implementationsEpic clinical application management including roadmap developmentOversight of overall Clinical Application business continuity/support and downtime preparednessClinical Application analyticsClinical Research functionality in the EHRTeam developmentPartnership with Architecture, Design, and Solutions teamsBudgetary managementLiaison to Clinical Digital Innovation Programs (Patient Flow, New Patient Acquisition, etc.)Oversight of Finance Application/Project PortfoliosThis position is classified as Flexible for onsite work requirements.This role allows partial or full days of remote work
Job duties require intermittent physical presence at a UCSF or affiliate location, for specific categories of activities
Onsite presence is expected to be approximately 2-3 days most weeks, but certain activities may require employee to be in the office for more extended periods.Onsite activities may include, but are not limited to, executive meetings, collaboration meetings, customer meetings, team-building events, go-live readiness activities and support, 1:1 meetings, and team meetings.A designated workspace will be assigned only in cases where employee comes to the office at least 4 days/week or for other documented physical or ergonomic special requirements
Hoteling options will be provided at our major team locations at Mission Center Building and Shattuck Street (Oakland). Job duties may require presence at additional UCSF and affiliate locations
The home office will be located at 1855 Folsom Street, San Francisco.Employee will be responsible for commuting expenses
Expenses to a location other than the assigned primary office location may be reimbursable to the extent that they exceed the employee’s standard commute and follow UCSF policy.Due to the variable nature of our work, employee may be requested to report to the office with 4 business hours of notice
Business hours are defined as 0800-1700 PT Monday-Friday.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF
For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $138,400 - $335,800 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: Department DescriptionClinical Systems and Health Informatics are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners
This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.Applicants must be able to adhere and emulate Clinical Systems culture and core values as stated below: “People First: Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future
We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver. Clinical Systems Core Values include:Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,exhibits bias-to-action, and avoids analysis-paralysisInnovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.Required QualificationsBachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training5-7 years clinical application leadership experienceThorough knowledge of clinical applications concepts, policies, and practices, including planning, design, development, testing, integrations of software and systems, programming, and training and support methodologiesThorough knowledge of healthcare information technology, medical terminology and leading clinical information systemsIn-depth and comprehensive understanding of clinical applications and integration with clinical processes and workflowsAble to work across multiple locations throughout the health system and affiliates, including occasional travel to other UCs or national conferences and user groupsExcellent skills in developing strategic plans, evaluating and developing staff competencies, organizing operations, and fiscal management
Includes experience implementing large technology projects in healthcare settings
Proven ability to manage concurrent implementationsExcellent communications skills to convey complex information clearly and concisely to all levels of staff and management, with the ability to motivate, influence, and persuade others, and cultivate a strong commitment to efficiency, functionality, and quality customer serviceStrong writing ability for both complex technical as well as narrative workExcellent leadership skills, with the ability to create and maintain a goal-oriented climate of teamwork and collaboration across departments for effective problem solving, conflict resolution, support for organizational values, and consistent achievement of objectivesExcellent ability to collaborate with senior management and executive-level staff, to develop and implement objectives, goals, budgets, strategic plans, policies, and priorities, and to measure and evaluate operations in conjunction with themExcellent analytical and critical-thinking skills, to quickly troubleshoot problems, and develop and apply analytics to identify and implement successful solutions
Possesses operational expertise, business management, and planning skills to integrate clinical technology with business requirements and drive operational executionPreferred QualificationsKnowledge and understanding of interdependencies of functional departments and groups within the health system and external partnersMaster’s degree in health management, technology, public health, or related disciplinePrior Epic Certification in at least one clinical moduleAbout UCSFAt UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team
Consistently ranked among the top 10 hospitals nationwide by U.S
News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere
In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.Pride ValuesUCSF is a diverse community made of people with many skills and talents
We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce
We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care
Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationHealthJob Code and Payroll Title006035 CLIN APPLICATIONS MGR 2 Job CategoryClinical Systems / IT Professionals, Executive, Professional and Managerial, Supervisory / ManagementBargaining Unit99 - Policy-Covered (No Bargaining Unit) Employee ClassCareerPercentage100%LocationSan Francisco, CA CampusMission Center Building (SF) Work StyleHybridShiftDaysShift Length8 Hours Additional Shift DetailsMonday - Friday, 8 a.m
- 5 p.m.Department Name: Clinical Systems - Clinical ApplicationsPosition Type: Full TimeReq Number: 81800BR
