Director, Cloud HCM - Oracle - Full Time - Byrd Professional Resources

the Director, Oracle Cloud HCM will play a key role being a strategic business partner between the HR business unit, departmental users and our colleagues in Technology & Information (T&I). Serving as the HCM subject matter expert, and HR technical project manager, the ideal candidate will possess a deep understanding of Oracle Cloud HCM and strong project management skills. The successful candidate will have expertise in underlying business process of employee data management, deployment, compensation, payroll, time management and the employee life cycle.

System Maintenance and Oversight

• Responsible for the daily operations of HCM in Oracle Cloud, including but not limited to Core HR, Benefits, Talent Management, Compensation, Absence Management and other Oracle HCM modules
• Performs system maintenance, including assisting in the review, testing and implementation of system upgrades or patches
• Collaborates with functional and technical staff to coordinate application of upgrades and/or fixes
• Evaluates data integration, standards, testing, procedures and policies for managing data between multiple systems
• Oversee the management of production support, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements
• Collaborates with the CHRO, the HR team and their customers to analyze work process design and flow, improve processes and leverage the return on technological capabilities
• Partner with stakeholders and T&I to gather and analyze functional requirements for HCM processes
• Identify opportunities to leverage HCM through custom workflows, approvals and notifications that align with business processes and departmental user needs
• Oversee testing activities, including outlining test scripts, system testing, integration testing and UAT
• Identify functionality gaps in processes, business needs and Oracle HCM and determine appropriate resolution
• Manage the ongoing review of business processes, develops optimization strategies to ensure configuration and utilization of Oracle HCM meets the College and departments requirements
• Troubleshoot and manages permissions, access, personalization, and similar system operations and settings for HR access in HCM
• Collaborate with cross-functional teams and work closely with technical teams to resolve technical issues

Strategic Use of Oracle HCM

• Lead migration of ongoing configuration, integrations and extensions to production for HCM
• Oversee the comprehensive, long term and strategic project plans, scope, objectives, timelines and resources for the ongoing utilization of HCM for the HR team and end users
• Lead and guide stakeholders to understand their business requirements and system capabilities to leverage, redesign, implement and/or configure Oracle HCM applications for business requirements
• Partner with T&I to identify project requirements and expectations
• Monitor progress of system enhancements, identify potential risks or delays and implement strategies to ensure on-time and accurate service delivery
• Manage the ongoing validation of data configured to HCM
• Advise the CHRO and client groups on options, risks and potential impact on requests in relation to other processes or systems
• Stays abreast of current and future trends, technology and information that will positively affect organizational projects; applies and integrates emerging technological trends to new and existing systems architecture

Customer Support and Training

• Provides day-to-day technical support to system users through ongoing assistance and advisement to the employee community needing support completing HCM transactions
• Manage day-to-day technical support to system users, serving as an area resources on HR questions by advising and assisting
• Provides the leadership, vision and strategic development for a HR ticketing and incident management system, HCM users support, issue resolution and troubleshooting of problems. Guide the creation of service level agreements, performance metrics and analytics to ensure efficiencies.
• Ensures the continuity and successful deliver of customer service to end users encountering issues with oracle HCM
• Partner with key stakeholder to develop and deliver user training and documentation to ensure successful adoption of the system based on frequency of transactions and incident management

Requirements

• Bachelor's degree in computer science, Information Technology, Human Resources, or related field
• Minimum of 10 years of HRIS systems administration experience required
• Minimum of 5 years' experience as a functional lead in at least one or more the following modules: Core HR, Benefits, Talent Management, Compensation, Absence Management, Time and Labor, Workforce Compensation or Payroll

Preferred Qualifications

• Project management certification and/or HR certification is a plus

Prior Work Experience

• Experience implementing Oracle Fusion HCM or similar HR cloud applications.
• Strong functional knowledge of HCM processes and best practices
• Familiarity with Core HR, Payroll, Talent Management, and Compensation modules in Oracle Fusion HCM
• Proficiency in configuring HCM workflows, approval processes, and security settings
• Proficiency with HCM reporting, analytics tools and solutions, business process and workflow
• Demonstrated experience taking a proactive approach to enhancing processes and implementing system changes
• Ability to gather and analyze business requirements and translate them into system configurations
• Strong problem-solving and troubleshooting skills to address technical and functional issues
• Excellent communication skills to interact with stakeholders, end-users, and technical teams

Knowledge, Skills & Training

• Positive attitude, balanced temperament, strong sense of humor, and commitment to working successfully as part of a hard-working and cohesive HR team dedicated to the mission of the organization
• Highest degree of integrity and ability to honor confidentiality
• Strong organizational and process management skills and track record of process improvement
• Advanced computing skills, SQL skills, specific knowledge of and programming experience with integrated human resource information systems (preferably the Oracle HCM), and proficient use of desktop word processing, spreadsheet and ad hoc report writer tools. Advanced skills in SQL, Microsoft Access, SQL Server Reporting Services, Visual Studio. Experience with Data Warehouse desirable.
• Familiarity with compensation, benefits, and other human resource processes and functions is preferred. This position requires extreme accuracy and attention to detail, the ability to handle confidential information, excellent communication and mathematical skills, the ability to multi-task effortlessly in a hectic, team-based environment, and the willingness to provide courteous services to all campus constituents.
• Strong analytical, decision making and problem solving skills
• Keen eye and superior attention to detail and quality assurance
• Must be able to work well with all levels of employees, be flexible in nature, have sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization.
• Must have a passion for excellent customer service and commitment to exceptional quality.
• Knowledge of and familiarity with various employment and labor laws and related compliance and reporting requirements (e.g. ACA/Form 1095C, ERISA, COBRA, FLSA, FMLA)
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
• Ability to exercise discretionary judgment, handle confidential information and identify priorities within multiple assignments with diplomacy
• Must have a passion for excellent service and commitment to exceptional quality.