Director, Commercial Operations - SpringWorks Therapeutics
Stamford, CT
About the Job
About SpringWorks Therapeutics:
SpringWorks is a commercial-stage biopharmaceutical company applying a precision medicine approach to developing and delivering life-changing medicines for people with severe rare diseases and cancer.
SpringWorks has a diversified targeted oncology pipeline spanning solid tumors and hematological cancers, including clinical trials in rare tumor types and highly prevalent, genetically defined cancers. SpringWorks' strategic approach and operational excellence in clinical development have enabled it to rapidly advance its lead product candidates into late-stage trials and enter into multiple collaborations with innovators in industry and academia to unlock the full potential for its portfolio and create more solutions for patients with cancer.
The Director ofCommercial Operationsholds accountability for all field operations to secure operational efficiency and customer effectiveness. The Directorof Operations serves as an essential business partner to the entireCommercial Business Unit, a peer to the Field Training Directorand works proactively to ensure seamless,service-oriented, and strategic operations across all Commercial functions. This role is a key business partner for Marketing, Sales, Data & Analytics, Incentive Compensation, Market Access and responsibilities to include G&A operations, including but not limited to HR, Legal, IT, and Finance. It reports directly to the Vice President of Sales. The successful candidate is deeply passionate about data analytics, enabling the team to execute positive customer experiences and confidently couples strategic thinking, operational planning and teamwork to deliver on desired outcomes.This is a hands-on position that requires candidates to serve in both a strategic, analytical and tactical capacity to be able to influence through actions and results rather than authority. Success in this role means anticipating leadership needs, driving initiatives with autonomy, and continuing to look for ways to deliver operational impact for your stakeholders.
Key Responsibilities:
- Develop and execute on field operations to enable field force effectiveness with customers, the product portfolio and services including but not limited to,
- Design and administration of value-oriented incentive compensation plans.
- Development and implementation of action-oriented performance reporting for field activities
- Create field data analysis to support field direction and drive commercial performance.
- Develop, in partnership with cross functional partners, the targeting strategy as aligned to overall strategic imperatives and goals of the brand. Partner with team to pull through targeting strategy and effectively ladder up to brand strategy.
- Territory Alignment - Lead efforts with direction of regional team leads to update territory alignments.
- Sales Effectiveness Metrics – maintains Weekly Execution Dashboards; and collaborates with Sales lead to develop and launch.
- CRM (Veeva) – In conjunction with IT, ensures that the system is deployed in an effective and efficient manner. Ensures input to the vendor and take advantage of new functionality for competitive advantage.
- Lead large cross-functional strategic projects to improve operational efficiency or customer experiences.
- Serve in a chief of staff capacity for the Sales Organization, acting as a thought-partner to Nation Sales Director, and organizing and driving the rhythm of decision-making and outputs to feed into key meetings and initiatives and ultimately the performance of the commercial business
Education & Experience:
- Education: Bachelor's degree in a relevant field.
- 9+ years of related experience with a bachelor's degree; or 7 years and a Master's degree; or a PhD with 4 years' experience
- 3+ years of people leadership in biotech or pharmaceutical
- Relevant commercial operations experience working within a biopharma company
- 9+ years of experience working within a Commercial Organization
- 2+ years of experience working within a Commercial Field or Operations line function
- Sales analytics, CRM and field performance reporting
- Strong background in strategy execution and project management
- Ability to anticipate and remediate problems that arise
- Ability to work collaboratively and effectively with others
- Experience with working in high growth, collaborative organizations
- Embody the SpringWorks Values to act with empathy and humility to drive a culture that takes ownership and accountability for their individual and teams' performance.
- Strong interpersonal communication skills to collaborate with colleagues, stakeholders, and vendors effectively and clearly in a remote hybrid work environment.
- Ability to travel including overnight stay driven by business need.
- This position must be able to work East Coast hours.
Location Classification – Remote:
Officially classified as working full-time from employee's home office within the United States or respected region, with the expectation to travel to SpringWorks Therapeutics offices or other locations on occasion as business needs.
OR
Location Classification – Hybrid:
This role will be required to work onsite 2 days a week (Tuesday and Wednesday), or more depending on business needs.
Compensation:
The expected salary range for this position is $184,000 – $245,000. Actual pay will be determined based on experience, qualifications, location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.
We also offer a comprehensive benefits package for our team of SpringWorkers and their families, including competitive compensation, annual cash bonuses and equity grants, 401K matching, fully covered medical, dental, and vision plans, and a full week of holiday break at year end. It's the right thing to do – and helps us be healthy, happy, and at our best for the people who need us.
SpringWorks Leadership Principles:
- Change Steward - Recognize that change is essential; set goals that align to the Company's strategy and create positive momentum for change; adapt business practices as necessary to adjust to ever changing requirements
- Excellence Driver - Drive high performance and ownership through an open dialog; recognize performance, empower teams and create accountability for results
- Growth Coach - Set clear expectations, provide frequent feedback, coaching, and encourage continuous learning; leverage individual strengths to help SpringWorkers unleash their potential and grow in their jobs and careers
- Community Builder - Establish connections with others to build strong teams that trust each other and are great at collaborating to achieve goals; create a diverse, inclusive, and psychologically safe environment
DE&I:
We believe in fostering a culture of belonging. Explore how we are committed to DE&I
EEO Statement:
SpringWorks maintains an EEO Policy providing for equitable opportunities for employment and conditions of employment to all employees and applicants regardless of actual or perceived sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender, gender identity or gender expression, sexual orientation, partnership status, marital status, familial status, pregnancy status, race, color, national origin, ancestry, caste, religion, religious creed, age, alienage or citizenship status, veteran status, military status, physical or mental disability, past or present history of mental disorder, medical condition, AIDS/HIV status, sickle cell or hemoglobin C trait, genetic predisposition, genetic information, protected medical leaves, victims of domestic violence, stalking, or sex offense, political affiliation and any and all other characteristics or categories protected by applicable federal, state or local laws. SpringWorks treats all employees and applicants fairly in the selection process (and in other personnel activities) by giving all employees and applicants the same opportunities for employment. SpringWorks' Equal Employment Opportunity Policy is intended to ensure that there are no barriers that would prevent members of a protected group from a fair and equitable opportunity to be hired, promoted, or to otherwise take advantage of employment opportunities.
This Equal Employment Opportunity Policy applies to all aspects of employment, including, without limitation, recruitment, hiring, placement, job assignment, promotion, termination, transfer, leaves of absence, compensation, discipline, and access to benefits and training. Any violation of this Policy will result in disciplinary action up to and including termination of employment.
For more information see our Privacy Policy - Springworks (springworkstx.com)