Director, Customer Account Manager - Small Store - Coca-Cola Beverages Florida

Director, Customer Account Manager - Small Store

Tampa, FL, USA Req #41480

Thursday, June 27, 2024

Who We Are:

• Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
• Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
• Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:

• Total Wellness Programs including health, dental and vision plans
• 401K program with healthy company match
• Supplemental Life Insurance
• Three weeks of vacation pay, and 11 company paid holidays*
• Tuition reimbursement
• Employee Assistance Programs (EAP)
• Competitive compensation

Coke Florida is looking for a Director of Small Store Customer Management based out of our Tampa area office.

What You Will Do:

The Director of Customer Management Small Store- Retail Sales is responsible for growing National Retail Sales Customer within the Coca-Cola Beverages Florida territory through actively engaging and supporting the Drug and Convenience Store Channels of business. They lead a team consisting of Customer Account Managers in building multi-tier relationships and delivering win-win solutions. The Director is responsible for coaching and developing their team. Further, they are responsible in fostering a fully integrated cross-functional culturewhereby interaction is inclusive of but not limited to Profit Growth Management, Commercial Marketing and Sales Operations.

Roles and Responsibilities:

• Maximize volume, share and profit for the Company and key channels of business
• Deliver customer annual revenue targets through Collaborative Business Planning Process.
• Development and implementation of business plans, including specific objectives, strategies, initiatives and tools
• Acts as senior Coca-Cola Beverages Florida contact for collaboration and influence with the retailer
• Interfaces with customer with a general management approach, bringing strategic value opportunities to the customer that span the capabilities of CCBC (inclusive of Commercial Leadership, Product Supply, etc.)
• Collaborate with National Sales/Customer teams, Business Unit representatives, Business Planning/Analysis, Revenue Mtg., Packaging/Innovation, and Marketing to develop Channel strategies, plans and programs
• Lead communication with Senior Management in order to influence and drive retail business results
• Work closely with Profit Management team in the development of Channel specific package strategies and plans that drive price realization for the system resulting in improved system and customer profitability
• Serves as a System's spokesperson/expert for multiple small store channels and representative at key internal and external meetings.
• Participates in select key senior management customer calls to provide SME insights, business reviews and support
• Identify and develop core Travel is estimated to be 40% to 50% primarily within Coke Florida territory

For this role, you will need:

• BS/BA required; MBA/Master's degree preferred
• 10-15 years progressive customer management and sales leadership experience
• People Leadership and Development
• Proven CPG sales leader
• Change agent who thrives in a fast paced, ever-changing environment
• Ability to work independently, yet collaboratively, according to goals of the organization
• Excellent organizational and time management skills to meet deadlines.
• Strategic Selling, Conceptual Selling, Account Management
• Coaching (Motivating, Provide Feedback, Develop Others)
• Direct Store Delivery (DSD) and Beverage category experience preferred
• Strong communication skills (Listening, Speaking, Writing, Inquiring)
• Attention to detail
• Strong negotiations skills
• Analytic thinking (Strategic Thinking systematically, Problem Solving)
• Consumer goods and Beverage Industry knowledge
• Drive high performance teams
• Customer focused
• Process Management & Project Management

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Other details

• Job Family Commercial Leadership
• Job Function Corporate Development
• Pay Type Salary

Apply Now

initStaticMap(true); Coke Florida is looking for a Director of Small Store Customer Management based out of our Tampa area office. What You Will Do: The Director of Customer Management Small Store- Retail Sales is responsible for growing National Retail Sales Customer within the Coca-Cola Beverages Florida territory through actively engaging and supporting the Drug and Convenience Store Channels of business. They lead a team consisting of Customer Account Managers in building multi-tier relationships and delivering win-win solutions. The Director is responsible for coaching and developing their team. Further, they are responsible in fostering a fully integrated cross-functional culture whereby interaction is inclusive of but not limited to Profit Growth Management, Commercial Marketing and Sales Operations. Roles and Responsibilities: Maximize volume, share and profit for the Company and key channels of business Deliver customer annual revenue targets through Collaborative Business Planning Process. Development and implementation of business plans, including specific objectives, strategies, initiatives and tools Acts as senior Coca-Cola Beverages Florida contact for collaboration and influence with the retailer Interfaces with customer with a general management approach, bringing strategic value opportunities to the customer that span the capabilities of CCBC (inclusive of Commercial Leadership, Product Supply, etc.) Collaborate with National Sales/Customer teams, Business Unit representatives, Business Planning/Analysis, Revenue Mtg., Packaging/Innovation, and Marketing to develop Channel strategies, plans and programs Lead communication with Senior Management in order to influence and drive retail business results Work closely with Profit Management team in the development of Channel specific package strategies and plans that drive price realization for the system resulting in improved system and customer profitability Serves as a System's spokesperson/expert for multiple small store channels and representative at key internal and external meetings. Participates in select key senior management customer calls to provide SME insights, business reviews and support Identify and develop core Travel is estimated to be 40% to 50% primarily within Coke Florida territory For this role, you will need: BS/BA required; MBA/Master's degree preferred 10-15 years progressive customer management and sales leadership experience People Leadership and Development Proven CPG sales leader Change agent who thrives in a fast paced, ever-changing environment Ability to work independently, yet collaboratively, according to goals of the organization Excellent organizational and time management skills to meet deadlines. Strategic Selling, Conceptual Selling, Account Management Coaching (Motivating, Provide Feedback, Develop Others) Direct Store Delivery (DSD) and Beverage category experience preferred Strong communication skills (Listening, Speaking, Writing, Inquiring) Attention to detail Strong negotiations skills Analytic thinking (Strategic Thinking systematically, Problem Solving) Consumer goods and Beverage Industry knowledge Drive high performance teams Customer focused Process Management & Project Management

• Tampa, FL, USA