Director Customer Data Management - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Director Customer Data Management

POSITION OVERVIEW:  

The Customer Data Management Director is responsible for developing and assessing the data strategy and insights to best understand Sedgwick’s customers. This position will guide the strategic planning and execution of marketing campaigns.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Establishes Sedgwick’s enterprise data foundation for Marketing and GTM (Go to Market) function.
• Develops and executes a data-led customer strategy roadmap.
• Formulates, evaluates and implements data governance policies and procedures for assurance that data collected is high quality and in compliance with data privacy regulations.
• Creates code to retrieve and analyze large sets of data on both cloud and on-premises relational databases.
• Builds, publishes and deploys dashboards to highlight key data insights and trends to non-technical users
• Presents analysis and insights on customer behavior, market trends, client interactions and competitor activities.
• Examines data for accuracy, quality, and condition using SQL or Python.
• Establishes links to CRM and other systems aligning data by customer.
• Collaborates with internal IT partners including the Chief Data Office, CIO and Sales to store and access needed data potentially via a standalone marketing database.
• Drives a customer-centric and data driven culture across Sedgwick, supporting collaboration and engagement at all levels.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree in Data Science, Math, Economics, IT, Computer Science, Engineering, Business

Experience

8+ years Customer Data Management leadership experience. Experience in data analysis/querying softward like SQL, Python, Relational Databases, Teradata, Snowflake, and/or Databricks. Demonstrated understanding of marketing data needs including linking leads, events, web, programmatic, email and search data.

Skills & Knowledge

• Strong analytical abilities with the ability to gather, arrange, organize, and communicate a substantial amount of information with accuracy and attention to detail.
• Proven management/leadership skills
• Expertise in data and analytics
• Effective written and verbal communication and active listening skills
• Ability to work in a team environment
• Ability to standardize data
• Excellent technical and problem-solving skills

Work Environment

Office

Work is performed primarily in a work or office environment. 

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.